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Associate Implementation Project Consultant

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Job ID
Primary Location
Amsterdam, North Holland
Additional Location(s)
Wroclaw, Lower Silesia
Job TypeFull time

C.H. Robinson is seeking an Associate Implementation Project Consultant to join our TMC division and embark on an exciting journey in Amsterdam. If you're passionate about technology, enjoy working with clients, and are eager to learn and grow, this role could be your perfect fit.

As an Associate Implementation Project Consultant, you will play a crucial role in facilitating successful project execution, acting as a bridge between our client project teams and our Development Team resources.


  • Act as the internal technical liaison between the customer project team (including customer’s Technology function) and the Development Team resources

  • Document customer requirements and translate to internal systems and operations

  • Identify system gaps and enhancements needed to meet customer expectations

  • Facilitate project meetings with internal and external project teams

  • Successfully execute the Process Transformation Methodology, including:

  • Support documentation of customer expectations based on the signed contractual agreement 

  • Capture the current processes of the customer

  • Document the results of the Implementation Survey

  • Lead Future State solution design based on customer requirements

  • Create process maps outlining integration with internal systems

  • Document changes in roles and responsibilities

  • Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and CHR)

  • Develop a testing plan with the customer and execute to the plan

  • Develop SOP’s and training materials, as well as conduct training on our internal website, vendor, and carrier portals

  • Collaborate with internal project teams

  • Coordinate with the Project Manager to push meeting notes conducted as part of project execution

  • Execute the project plan including all deliverable dates and resource requirements

  • Oversee progress of project team resources, including functional support groups

  • Contribute toward development of tools, methodologies, and presentations for Implementation

  • Assist with managing queue of helpdesk (myQ) tickets for Customer Integration Specialist and Implementation groups

  • Successfully transfer knowledge to customer account team as documented throughout project lifecycle

  • Provide support to customer account team during Go-live

  • Provide support as necessary to Business Development Team

  • Ensure compliance to SOC process



  • Bachelor’s Degree from an accredited college/university

  • Ability to work flexible hours (some weekend/late hours may be required)

  • Ability to travel up to 20% travel may be required (domestically)


  • Technical project management experience

  • Prior experience working with customers, vendors, or carriers

  • Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability  

  • Previous experience with TMS software

  • Basic proficiency in Microsoft Office Suite of programs

  • Excellent analytical and problem-solving skills

  • Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels

  • Ability to collaborate effectively with subject matter experts internally and externally at all levels 

  • Values a diverse and inclusive work environment 


  • This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

  • C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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