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Implementation Project Manager

Job ID
R22489
Primary Location
Amsterdam, North Holland
Additional Location(s)
Wroclaw, Lower Silesia

The Implementation Project Manager is responsible for managing and leading projects and will provide support to others in their area of expertise.  Successfully managing projects requires excellent organization, documentation, communication skills as well as the ability to help design innovative solutions when faced with complex issues. To effectively lead a project, the Project Manager requires the ability to align with all relevant stakeholders both internally and externally.  This role will be directly accountable for achieving targets that relate to the planning, network, and/or procurement sides of the business. 

Responsibilities:

  • Manage 1 to 2 projects simultaneously within a project-based delivery model
  • Understands key business drivers and uses this knowledge to accomplish project work
  • Maintain all project related documentation, including project plans, scope overview, process flows/VSM’s, resource requirements and business cases
  • Communicate project progress and facilitate project-related meetings to meet deliverables; Escalate quickly as necessary
  • Lead change management with all stakeholders – internal and external; Lead with authority and be confident and assertive with a willingness to challenge appropriately
  • Serve as the single point of contact and be accountable for all project-related activities & requests
  • Deliver projects on time and in budget with quality solutions
  • Offer solutions for improving our tools and processes
  • Build rapport with project team and customer stakeholders
  • Anticipates internal and external challenges
  • Provide informal guidance to new team members
  • Solve problems in straightforward situations; analyze possible solutions using technical experience and judgment and precedents
  • Track and report project financials (budgeted vs actual) for allocated resource hours and billings
  • Provide support as necessary to TMC Sales Team
  • Collaborate with TMC project teams and provide support during “Go-Live”
  • Successfully transfer knowledge to Operations Teams as documented throughout project lifecycle
  • Contribute toward development of tools, methodologies, and presentations for TMC Implementation
  • Ensure compliance to SOC process
  • Successfully execute the TMC Process Transformation Methodology, including:
    • Document customer expectations for the TMC
    • Capture the current processes of the customer
    • Document the results of the Implementation Survey
    • Document & contribute to the design of Future State

Qualifications:

  • Bachelor’s Degree Required
  • Project Management Professional certification preferred
  • 2-6 years technical project management experience
  • Six Sigma, Lean, TQM or process improvement experience a plus
  • Supply Chain, Logistics, and/or Transportation experience preferred
  • Strong communication skills: strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience
  • Project management experience, with the proven ability to manage multiple projects simultaneously 
  • Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view
  • Ability to organize, design, develop and deliver projects for internal and external audiences at all levels
  • Ability to collaborate effectively with subject matter experts internally and externally at all levels
  • Experience working and thriving in a continuous improvement environment
  • Experience with lean processes and tools such as value stream mapping, A3 project management, visual management, Pareto Analysis and fishbone diagrams is helpful but not required
  • Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight
  • Experience working directly with customers
  • Flexible hours (some weekend/late hours may be required)
  • Working knowledge of Microsoft Office products including Excel, Word, Visio, & PowerPoint
  • Up to 20% travel may be required (domestic and/or international)

Why Do You Belong at C.H. Robinson?


Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.


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