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Associate Operations Coordinator

Job ID R12945-1 Address 2325 SW State St, Ankeny, Iowa, United States, 50023-7135

As an Associate Operations Coordinator, you play a critical role in executing business for our customers.  You’ll build relationships with customers and partner with internal teams to ensure customers’ day-to-day needs are met. With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform operations activities to meet the transportation needs of our customers. 

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.

Responsibilities:

  • With a focus on quality and efficiency, provide shipment information, create orders, activate shipments, build and assign loads, schedule appointments, track and trace shipments, and enter events and invoices

  • Leverage C.H. Robinson’s global technology platform, Navisphere, to validate and ensure the accuracy of load data

  • Monitor task boards and assigned email accounts to respond to customer and carrier requests

  • Respond to customers with a sense of urgency to provide an excellent customer experience

Required Qualifications:

  • High School degree or GED equivalent

  • Previous customer service experience

  • Ability to work evenings and/or weekends (select roles only)

Preferred Qualifications:

  • Values a diverse and inclusive work environment

  • Basic proficiency in Microsoft Office Suite of programs

  • Demonstrated communication, prioritization, and time management skills

  • Prior work experience that required attention to detail and accuracy

  • Bachelor’s degree or continued education

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

Why Do You Belong at C.H. Robinson?


Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.


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