Responsibilities:

Strategic Business Planning and Management:

• Sets, articulates and leads execution and strategy aligned to volume and revenue growth expectations in all global trades - actively manages and adjusts short and long-term plans as necessary.
• Utilizes analytics to drive improved business decision making, efficiency, quality and profitability.
• Drives efficiencies in service through network and shared services collaboration with a focus on maximizing operational and technological efficiencies/enhancements within the network.
• Designs, implements and reviews structures within function to impact scale and growth, including role definition, and resource and headcount alignment.
• Builds, manages, and leverages internal relationships at the highest levels across service lines
• Develops strong knowledge of industry trends and market drivers and acts as a subject matter expert in communicating with various internal stakeholders.

Financial Management:

• Accountable for the financial performance of the service line that focuses on volume growth and AGP/File/TEU.
• Ability to balance growth in volume on key trades while maintaining the right financial ROI’s.
• Engagements with the ocean carriers and CMT leadership globally to maximize the Volume Incentive Discounts (VID).
• Engages in the budgeting process, monitors financial reports, metrics and analytics, and adjusts business processes, strategy, and resources accordingly.

Business Growth and Development:

• Accountable for implementing and reviewing high-level execution strategies within the ocean service line.
• Strategically engaged in opportunities to optimize resources, drive process improvement and consistency, maximize efficiency and ensure quality.
• Partners with functional leadership across various service lines and regions to develop and implement execution strategies.
• Maintains a broad understanding of C.H. Robinson’s products, services, resources and technologies and leverages those appropriately to optimize client solutions.
• Strong understanding of the digital marketplace.

Talent Management:

• Manages the performance and development of direct and indirect reports through both formal and informal performance management, coaching and feedback, mentoring and training and developmental tools.
• Manages the team’s reward and recognition strategies, including appropriate and consistent compensation administration, planning cyclical bonus and/or commission payments, year-end compensation planning, periodic compensation adjustments as necessary, and implementing other general employee recognition activities.
• Continued alignment with the company’s diversity and inclusion initiatives.

General Management:

• Oversees and adheres to workplace conduct, risk management and compliance practices within the function including regulatory compliance, responding to internal audit requests and implementing process changes as necessary
• Develops and maintains external relationships representing CHR at an executive level to ensure market visibility and brand enhancement (i.e. customers, shippers, carriers, industry groups, etc.)
• Responsible for reviewing and communicating quarterly ocean services results
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• Bachelor's degree from an accredited college or university
• Minimum of 15 years of direct FCL and LCL experience preferable with a global NVOCC
• Minimum of 10 years of direct people management experience
• Ability to travel up to 50% (domestic and international)

Preferred Qualifications:

• Strong ability to build internal and external relationships
• Experience managing financials for a large, complex business segment
• Demonstrates success in managing complex programs related to cost reduction and workforce effectiveness
• Broad market and industry knowledge
• Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences
• Demonstrated track record of leading strategic initiatives and creating logical and rigorous business cases
• Has a familiarity with the benefits technology can bring to pricing and commercial opportunities
• Track record of working across functions including sales and marketing, technology, product and operations.
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.