The Customs Broker works directly with customers, overseas offices, and the New Zealand Customs department to file entries on imported freight, ensure timely coordination of cargo, and perform accurate reporting and billing. The Customs Broker acts as a trusted advisor to our customers, educating them on New Zealand Customs and NZ Government Agency requirements.

Responsibilities:

• Filing import declarations on behalf of Importers
• Generate, file, and maintain up-to-date customer records, reports, documentation, databases, etc.
• Respond to customer inquiries and follow-up to ensure issue resolution and customer satisfaction
• Collaborate with coworkers and other departments to ensure data integrity and compliance with customer SOPs
• Partner with internal and external stakeholders to ensure the customer experience is seamless
• Understand each assigned customer’s business model and competitive advantages
• Provide subject matter support to Sales Executives and Account Managers
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High School diploma
• Customs brokerage license

Preferred Qualifications:

• Tertiary or diploma qualification in a related field
• Customs experience
• Proven communication and customer service skills
• Reputation for logical, methodical and expedient approach to problem resolution
• Excellent verbal and written communication skills
• Strong proficiency in technology systems and software

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Our Robinson Cares program allows our employees to give back to the community. Employees have access to Health Insurance, a Health and Wellbeing Allowance and a confidential Employee Assistance Program.

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local laws.

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.