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Global Forwarding Coordinator (Import Ocean)

Job ID R6941 Address 42 Thompson Street, Bowen Hills, Queensland, Australia, 4006

As a Global Forwarding Coordinator (Import Ocean), you will work directly with carriers to manage and execute the daily shipment of freight for our customers. You will be responsible for maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. Our Global Forwarding Coordinators thrive in a fast paced environment, and use their strong communication skills to develop and grow relationships with our carriers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales and Account Management.

Responsibilities:

  • Understand the processes involved in international shipping from purchase order to delivery.
  • Assist carriers and other third parties with inquiries and problem resolution.
  • Provide tracking and tracing services for customer shipments.
  • Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
  • Provide reporting and documentation collection to support global forwarding personnel and ensure customer data integrity.
  • Perform load audits and ensure all information is accurate.
  • Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
  • Timely escalation of shipment issues or potential errors to the Supervisor and Account Manager as needed.
  • Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.

Required Qualifications:

  • At least 1 years' experience in logistics/supply chain
  • Values a diverse and inclusive work environment
  • Ability to work in a fast-paced and deadline-driven office environment
  • Strong attention to detail and accuracy
  • Excellent verbal and written communication skills and phone etiquette
  • Ability to multi-task, prioritize and manage time effectively
  • Exceptional customer service skills and follow up
  • Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills

Benefits

At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

About C.H. Robinson


From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.


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