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Associate Global Forwarding Agent - Air Imports

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Job ID
3525 Whitehall Park Drive, Charlotte, North Carolina, United States, 28273
Job TypeFull time

C.H. Robinson is looking for an Associate Global Forwarding Agent to join our Air Imports team. In this role, you will dive into the world of global forwarding operations, mastering essential concepts and terminology while embracing our company's goals and values. As an Associate Global Forwarding Agent, you will build your industry and organizational skills, gaining hands-on experience by managing small to medium-sized customer accounts. Join us to grow your career in a dynamic, supportive environment where continuous learning and professional development are key. If you're passionate about operations and enjoy building relationships with customers, we invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to operational excellence!

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site five days a week for the first six months. After that, you will switch to three days a week in the office on Mondays, Tuesdays, and Wednesdays, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.


The duties and responsibilities of this position consist of, but are not limited to, the following:

  • Master processes, documentation, and terminology in international shipping from purchase order to delivery

  • Apply industry knowledge to respond to customer requests

  • Coordinate shipments to meet customer SOP requirements

  • Maintain high data integrity for shipment details, INCOterms, routing, dates, and documents

  • Understand pricing and complete low to medium complexity customer quotes

  • Communicate clearly and effectively with customers, C.H. Robinson offices, agents, and vendors

  • Foster positive working relationships within the team

  • Leverage CHR’s network of departments, support teams, and leadership

  • Adhere to and maintain customer SOPs



  • High school diploma or GED

  • Basic proficiency in Microsoft Office Suite of programs


  • Associate’s or bachelor’s degree from an accredited college or university

  • Strong communication, prioritization, and multi-tasking skills

  • Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs

  • High level of attention to detail

  • Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTUREpage.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at

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