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Business Analyst

Job ID
Primary Location
Chicago, Illinois
Additional Location(s)
Monterrey, Nuevo León

The Business Analyst is a self-lead position responsible for managing multiple projects within a program critical to success of a key Customer.  In this role, you will be responsible for evaluating business processes, anticipating requirements, identifying areas for improvement, and designing solutions.  Candidates for this role enjoy solving problems, have a strong interest in exploring and learning new skills and concepts, and are comfortable in working in ambiguous situations.  An innovative mind is critical in this role.  

The Business Analyst is accountable for gathering the Voice of Customer, identifying and building project charters, facilitate the project delivery, resolution and escalation.  The stakeholder matrix for this program is vast, with dozens of stakeholders and SME’s across multiple companies.


The duties and responsibilities of this position consists of, but is not limited to, the following:

  • Work with internal and external resources to improve TMC’s technical and operational capabilities aligned with customer’s goals and requirements

  • Develop new ways of getting insights out of data that allow TMC to improve supply chain logistics

  • Advocate, evangelize and build data-fueled products that help our customers and partners improve business outcomes

  • Document and maintain project related plans, process flows/VSM’s, and metrics

  • Build key data sets to empower operational and exploratory analysis

  • Serve as the single point of contact and be accountable for all data related activities and requests

  • Create and maintain technical roadmaps for areas of responsibility

  • Work with the business, the Customer and IT to improve data strategy, and quality

  • Communicate project progress and facilitate project-related meetings to meet deliverables and escalate when needed quickly as necessary

  • Lead change management with all stakeholders – internal and external.  Lead without authority and be confident and assertive with a willingness to challenge appropriately

  • Deliver projects successfully and on time with quality solutions

  • Teach and coach team members in utilizing tools

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

  • Bachelor’s degree

  • A minimum of 3 years of professional experience

  • Ability to travel up to 10% (domestically and internationally)

Preferred Qualifications:

  • Collaborative and able to work with a team

  • Knowledge of API and EDI and other data sharing interfaces

  • Experience with data visualization using tools like Microsoft BI, Tableau

  • Excellent verbal and written communication skills

  • Combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle

  • Understand root causes of changes in metrics

  • Ability to combine strong analytical and technical skills with the business skills to engage with a wide range of stakeholders

  • Passionate about empirical research, asking and answering questions in large datasets, finding patterns and insights within structured data

  • Outstanding organization, communication and change management skills

  • Proven track record of delivering projects on time and with exceptional quality 

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 


Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTUREpage.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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