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Logistics Lead

Job ID req8758
Address 315 N. Racine Ave., Chicago, IL, United States, 60607

What’s the opportunity?

The Logistics Lead is responsible for ensuring effective management of the customer’s supply chain information using TMC’s Transportation Management System. This role is typically assigned to a particular region, mode, business unit or small account to assist in the delegation of operational tasks.This person is accountable for achieving operational efficiency and driving continuous improvement within their area of responsibility as well as within their team. The incumbent in this role will champion and use the TMC project-based delivery model to identify, manage, and drive projects to conclusion within their team.

What will you be doing?

    • Ensure all arrangements are made for the execution of shipments through your area of responsibility

    • Act as a resource for peers

    • Create and document standard operating processes

    • Manage complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes

    • Assist in the facilitation of cross training within assigned team

    • Responsible for meeting operational targets within a particular region, mode, business unit, or small account

    • Lead calls, meetings, and TMC systems trainings with customer, carrier and vendors

    • Utilize analytical practices to identify and solve problems

    • Build and present intermediate to complex business cases related to how customers can achieve ROI

    • Collaborate with internal service teams to meet team and customer goals

    • Apply the TMC project-based delivery model in your day to day work

    • Lead small sized operations-focused continuous improvement projects utilizing the TMC project-based delivery model

      What are we looking for?

        • Four year college degree and/or relevant supply chain/logistics experience required

        • A blend of education and applied work experience may be considered

        • Three or more years of Supply Chain, Transportation, and/or Transportation Management System experience preferred

        • Customer service experience preferred

        • Prior experience creating and delivering presentations to senior level management preferred

        • Must exemplify TMC’s core values

        • Proficiency in Microsoft Office applications required

        • Ability to think critically, perform analysis and solve problems

        • Ability to proactively identify patterns in operations and data

        • Ability to work in a team oriented and fast-paced environment

        • Ability to develop and deliver presentations to a variety of levels of leadership

        • Ability to utilize project management skills to successfully complete various sized projects

        • Ability to gather, translate and act upon voice of customer

        • Composure and poise in a customer-centric environment

        • Ability to adapt to an ambiguous and changing environment

        • Ability to direct activities of small work groups

        • Demonstrated continuous improvement mindset

        • Ability to act as a subject matter expert

        • Ability to work flexible schedule on occasion, including overtime hours when requested

        • A minimum of up to 25% travel may be required (domestic and/or international)

          TMC IMPACT Values

            • •Innovative

            • •Motivated

            • •Positive

            • •Accountable

            • •Character

            • •Teamwork


              We offer a competitive compensation package and excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a Fortune 500 company.

              About TMC

              Global supply chains are growing increasingly complex. Businesses need the latest technology and industry expertise to advance and stay ahead of the competition. At TMC, a division of C.H. Robinson, we understand what makes supply chains faster, stronger, and more efficient. As a leader in global logistics management, we combine industry expertise with our global technology platform, Navisphere®, to support the world’s most complex supply chains. Our logistics experts are located in six Control Tower® locations around the world: Amsterdam, Chicago, Mumbai, São Paulo, Shanghai, and Wrocław. This Control Tower® network, supported by our technology platform, connects our customers to their suppliers and supply chain partners. Our customers leverage these capabilities to manage their logistics in over 170 countries across all modes of transportation. For more information, visit

              Equal Opportunity Employer

              C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran