Operations ManagerApply Now
What’s the opportunity?
The Operations Manager is responsible for designing and executing an operational strategy in support of the overarching strategic roadmap for the customer or a range of customers.The Operations Manager serves as the key escalation point within account operations and drives continuous improvement efforts internally and externally. The Operations Manager is responsible for service improvements, cycle time optimization to meet working capital targets, customer financial savings and ensures proper process and financial controls are maintained for the customer.The Operations Manager leads a team of operations talent and is expected to guide and support their professional development. The Operations Manager assists and provides the Account Manager with customer account(s) planning, staffing, budgeting and recommending and leading any changes to methods of operations within the account(s).
What will you be doing?
Develop an operational strategy in support of the Strategic Account Business Plan across account(s)
Identify customer improvement and value added savings opportunities with Account Manager
Understand the account(s) Profit and Loss Statement
Articulate TMC's services and value to support business development as necessary
Work with internal and external leadership to align TMC’s technical and operational capabilities to customer’s goals and requirements
Develop management routines to ensure customer satisfaction
Identify efficiency and productivity gains and work with required resources to implement
Champion TMC's project based delivery model
Serve as the key customer contact for account operations, performance and operational strategy
First point of escalation for all operational opportunities within the account(s)
Maintain and build relationships with day to day customer contacts
Ensure operations team has resources required to execute operational strategy
Create tactical and operational targets to measure performance of team
Lead, coach and mentor operational personnel
Assess and improve the capability of each team member
Foster a continuous improvement culture that is representative of TMC's values
What are we looking for?
Bachelor’s degree required
A blend of education and applied work experience may be considered
3 + years supply chain industry experience is preferred
A minimum of 2 years with direct or indirect supervisory experience is required
Ability and desire to work in a fast paced environment
Proven ability to build, manage and foster a team-oriented environment
Collaborative and adaptive leadership style required to be successful in this role
Advanced written and verbal communication skills
Demonstrates ability to design, develop and deliver presentations for internal and external audiences
Demonstrates skill of managing internal and external customer expectations
Comprehensive understanding of operational excellence methodologies
Proven track record for delivering continuous improvement results
Strong problem solving and conflict resolution skills
Ability to pick up new complex information systems quickly
Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail
Demonstrates ability to work creatively and analytically in a problem-solving environment
Advanced knowledge of Microsoft Office Applications
Up to 15% travel may be required (domestic and/or international)
We offer a competitive compensation package and excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a Fortune 500 company.
About C.H. Robinson
At C.H. Robinson, we believe in accelerating global trade to drive the world’s economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world’s largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit http://www.chrobinson.com or view our company video.
Equal Opportunity Employer
C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran