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Operations Manager

Job ID req8757-1
Address 315 N. Racine Ave., Chicago, IL, United States, 60607

What’s the opportunity?

The Operations Manager is responsible for designing and executing an operational strategy in support of the overarching strategic roadmap for the customer or a range of customers.The Operations Manager serves as the key escalation point within account operations and drives continuous improvement efforts internally and externally. The Operations Manager is responsible for service improvements, cycle time optimization to meet working capital targets, customer financial savings and ensures proper process and financial controls are maintained for the customer.The Operations Manager leads a team of operations talent and is expected to guide and support their professional development. The Operations Manager assists and provides the Account Manager with customer account(s) planning, staffing, budgeting and recommending and leading any changes to methods of operations within the account(s).

What will you be doing?

Grow Profitably

  • Develop an operational strategy in support of the Strategic Account Business Plan across account(s)

  • Identify customer improvement and value added savings opportunities with Account Manager

  • Understand the account(s) Profit and Loss Statement

  • Articulate TMC's services and value to support business development as necessary

    Global capabilities

  • Work with internal and external leadership to align TMC’s technical and operational capabilities to customer’s goals and requirements

  • Develop management routines to ensure customer satisfaction

  • Identify efficiency and productivity gains and work with required resources to implement

  • Champion TMC's project based delivery model

    Customer Relationship

  • Serve as the key customer contact for account operations, performance and operational strategy

  • First point of escalation for all operational opportunities within the account(s)

  • Maintain and build relationships with day to day customer contacts


  • Ensure operations team has resources required to execute operational strategy

  • Create tactical and operational targets to measure performance of team

  • Lead, coach and mentor operational personnel

  • Assess and improve the capability of each team member

  • Foster a continuous improvement culture that is representative of TMC's values

What are we looking for?

  • Bachelor’s degree required

  • A blend of education and applied work experience may be considered

  • 3 + years supply chain industry experience is preferred

  • A minimum of 2 years with direct or indirect supervisory experience is required

  • Ability and desire to work in a fast paced environment

  • Proven ability to build, manage and foster a team-oriented environment

  • Collaborative and adaptive leadership style required to be successful in this role

  • Advanced written and verbal communication skills

  • Demonstrates ability to design, develop and deliver presentations for internal and external audiences

  • Demonstrates skill of managing internal and external customer expectations

  • Comprehensive understanding of operational excellence methodologies

  • Proven track record for delivering continuous improvement results

  • Strong problem solving and conflict resolution skills

  • Ability to pick up new complex information systems quickly

  • Ability to multitask and prioritize projects efficiently and effectively with superb attention to detail

  • Demonstrates ability to work creatively and analytically in a problem-solving environment

  • Advanced knowledge of Microsoft Office Applications

  • Up to 15% travel may be required (domestic and/or international)


We offer a competitive compensation package and excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a Fortune 500 company.

About C.H. Robinson

At C.H. Robinson, we believe in accelerating global trade to drive the world’s economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world’s largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit or view our company video.

Equal Opportunity Employer

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran