The Product Consultant supporting Navisphere Vision will be responsible for working new and current customers on the Navisphere Vision platform to better understand their business and increase the usage metrics of MAU (monthly active users) and DAU (daily active users). This role will report into the Product Portfolio Manager for Navisphere Vision. This person will understand the customer’s goals relative to visibility and work with the customer contacts, and the internal account management teams (if they exist), to formulate customer workflow within Navisphere Vision and meet with them regularly to report on issues within the tool and carrier integration metrics. The Product Consultant will be incentivized to improve MAU and DAU metrics for the accounts they are responsible for and work with the Product Portfolio Manager to support new customer onboardings as time allows.

Responsibilities:

• Engage new and current customers to understand their visibility business goals
• Develop review cadences with customer, account teams, and product team to support in developing a workflow for customer and account team and document a bug and enhancement log in alignment with the Product Portfolio Manager for Navisphere Vision
• Support the Product Portfolio Manger when time exists in defining current state of customer supply chain systems, carrier integration and build out future state integration into Vision
• Work with customer to understand value additions they are looking to gain with Navisphere Vision and ensure they are using the application to achieve these goals via metrics like MAU and DAU
• Work with the Product team supporting Navisphere Vision to better understand the technical architecture and data ingestion monitors to improve overall understanding of the platform and capabilities
• Partner and hold accountable technical teams supporting Navisphere Vision to ensure the product is adding expected value to customer’s supply chains, issues or bugs are being resolved in a timely manner, and support the Program manager to ensure new product features or enhancements are documented and groomed with the Navisphere Vision EPMs

Required Qualifications:

• Bachelor’s degree from an accredited college or university
• Ability to travel up to 25% (domestically and internationally)
• 2 years of experience at TMC or similar TMS or visibility offering in the industry
• Understanding of technical integrations supporting supply chain processes

Preferred Qualifications:

• Understanding of integrations that support visibility and carrier connections
• Strong ability in Microsoft Excel
• Ability to leverage Microsoft SQL and Microsoft Power BI to identify trends and analysis in large data sets

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We stand for equality for all and celebrate the diversity – both seen and unseen – of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected. Here, you are heard, safe and supported to be your best self.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.