C.H. Robinson is looking for a Sales Operations Excellence Manager that is passionate and experienced in developing operational strategies that help achieve organizational excellence.  As a key member of the Operational Excellence team for C.H. Robinson, you will drive the execution of strategic initiatives through a Continuous Improvement Framework with a variety of stakeholders at all levels.  The ideal candidate is experienced in lean six sigma methodologies, has strong change management capabilities and proven success managing multiple cross-functional projects simultaneously. This is a highly impactful role and a unique opportunity to drive change management within a Fortune 250 company with an excellent reputation in the logistics industry.

Responsibilities:

• Develop sales processes that yield appropriate service levels at appropriate costs while optimizing resources.
• Continuously remove waste, friction and frustration from operational processes and create mechanisms for pro-actively assessing the effectiveness of processes.
• Business Process Management leadership of strategic initiatives that maximize customer value, increase operational efficiency, or increase volume throughput.
• Create and implement operational strategy and planning in-line with enterprise strategies
• Prepare operational performance reports to provide insights to leadership and employees; monitor performance, workload and resource reports.
• Drive changes needed within systems through collaboration with IT and other related resources to advance processes and automation.
• Collaborate with business partners across functions to ensure successful project implementation through the deployment of tools, processes, and personnel.
• Manage relationships and communication between internal and external project management resources, stakeholders, and senior management.
• Motivate team members and help create culture of accountability, execution on on-going training and development.
• Ensure employees and leaders focus on operational effectiveness and efficiency.
• Identify and stay current on industry trends and emerging market conditions related to organizational effectiveness, continued improvement, technology, and automation.
• Overall project delivery including coordinating and managing resources, ensuring effective change management, identifying and mitigating risk, documenting process and communicating updates to a variety of stakeholders.

Required Qualifications:

• Bachelor’s Degree from an accredited college or university
• Minimum of 6 years’ professional experience executing large, cross functional national initiatives
• Experience using a continuous improvement framework within sales operations such as lean six sigma or similar
• Travel 25%

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Master’s Degree from an accredited college or university
• Project management expertise and/or certification in PMI and/or Agile methodologies
• Experience within logistics or transportation industry
• Certification in lean, six sigma and/or related methodologies
• Strong project and change management capabilities with the ability to effectively manage multiple cross-functional projects simultaneously
• Demonstrated experience influencing without authority, effectively resolving conflict, and thriving in a matrixed environment
• Excellent verbal and written communication skills with the ability to tailor messaging to the appropriate audience and lead, motivate and inspire cross-functional teams

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We stand for equality for all and celebrate the diversity – both seen and unseen – of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected. Here, you are heard, safe and supported to be your best self.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.