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Supervisor Logistics

Job ID R8081 Address 315 N. Racine Ave., Chicago, Illinois, United States, 60607

The Supervisor Logistics is responsible for utilizing TMC’s proprietary Transportation Management System as effectively manage the flow of all Transportation information on behalf of the customer. This position is accountable for driving operational efficiency within their team, assisting in setting operational performance metrics and delegating tasks to ensure completion. The Supervisor will own all operations-based relationships with the external customer as well as the internal team. This role is expected to use the TMC project-based delivery model to generate large, complex projects for their team and drive them through to completion.


  • Ensure all arrangements are made for the execution of shipments through your area of responsibility
  • Act as a resource for peers 
  • Resolve complex exceptions and drive problem solving to prevent the reoccurrence of problems and improve processes
  • Develop and ensure documentation of Standard Operating Procedures
  • Responsible for operational SMART Targets and operational Metrics at business unit, geographic, or account(s) specific level
  • Lead calls and trainings with customer representatives at an equal or greater seniority level
  • Make fact based suggestions and build and present a business cases related to how customers can achieve ROI
  • Provide leadership to a small to mid-sized team at a business unit or geographic level while displaying the IMPACT Values
  • Manage and facilitate trainings across assigned team
  • Provide input to development plans and reviews
  • Coordinate meal breaks and vacation time to ensure operational coverage
  • Setting new customer-driven metrics to improve customer’s overall processes within the supply chain
  • Utilize available analytics to identify and solve problems
  • Be able to apply the TMC project-based delivery model in your day to day work as well as teach and articulate the model to the team
  • Other duties assigned

Required Qualifications:

  • Four-year college degree required
  • A blend of education and applied work experience may be considered
  • A minimum of up to 25% travel may be required (domestic and/or international)

Preferred Qualifications:

  • A minimum of 3 years of Supply Chain, Transportation, and/or Transportation Management System experience preferred
  • Prior experience leading people preferred
  • Must exemplify TMC’s core values
  • Proficient in Microsoft Office applications required
  • Ability to lead others to think critically, perform analysis and solve problems
  • Ability to proactively identify patterns in operations and data
  • Ability to lead, coach, mentor and provide feedback in a team oriented and fast-paced environment
  • Ability to develop and deliver presentations to mid-level leadership
  • Ability to gather, translate and drive results based on voice of customer
  • Composure and poise in a customer-centric environment
  • Ability to adapt and lead in an ambiguous and changing environment
  • Prior experience creating and delivering presentations to senior level management
  • Ability to lead activities of small work groups
  • Demonstrated continuous improvement mindset
  • Ability to work flexible schedule
  • Ability to learn new complex information systems quickly
  • Ability to act as a mentor and subject matter expert to peers
  • Demonstrated ability to utilize project management skills to successfully complete various sized projects preferred

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 


We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.

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