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Branch Customs Specialist

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Job ID
Units 8/9, Colnbrook, England, United Kingdom, SL3 0QR
Job TypeFull time

C..H. Robinson is seeking a dedicated Branch Customs Specialist to join our team and play a pivotal part in the accurate and timely submission of customs entries for clearance processes, in accordance with C.H. Robinson Customs procedures.

As a Customs Specialist you will be committed to providing excellent levels of customer service through subject matter expertise and strong sense of accountability and urgency. This role will further develop knowledge and understanding of regulatory requirements, refine customer service skills, utilize reporting tools, and possess an overall understanding of the supply chain process. You will ensure compliance and operational excellence representing both C.H. Robinson and our customers, with skills and expertise leading to further development within the organization.


  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo 

  • Identify and resolve issues that could potentially result in delayed cargo release or final delivery

  • Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities

  • Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language

  • Promote a positive working relationship for all team member

  • Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission 

  • Receive and review documentation to input and transmit data 

  • Ensure regulatory requirements are met, and proper documentation exists for all shipments

  • Manage customer invoicing, process vendor payables, and assist with receivables of assigned accounts



  • High School Diploma

  • Minimum 2 years of Customs Brokerage experience

  • Minimum 5 years of global forwarding experience


  • Experience with CDS

  • Experience in imports &/or exports

  • Excellent communication, prioritization, and multi-tasking skills

  • Excellent customer service skills and follow up to be utilized with customers and the network

  • Proven track record of dealing with customers and being client focused

  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

  • Reputation for logical, methodical, and expedient approach to problem resolution

  • High level of attention to detail

  • Values a diverse and inclusive work environment

What do we offer?

  • A vibrant, progressive, inclusive, and forward-thinking workplace

  • Opportunities for professional development and advancement

  • A competitive benefits package and bonus structure

  • Flexibility in terms of work arrangements to support work-life balance

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at

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