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Gateway Agent

Job ID R19893 Address Units 8/9, Colnbrook, West Berkshire (obsolete), United Kingdom, SL3 0QR

The Gateway Agent is responsible for executing all size or types of consolidations both import and exports. They are a role model of knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism. The  Gateway Agent is a subject matter expert and ensures all requests & requirements are met and answered accurately and timely. They are accountable for all aspects of the Gateway workflow as well as both their individually assigned and team consolidations, daily communication, reporting, and email management.


The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

  • Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo

  • Initiate, prepare, process and assemble all required documentation for air import and export consol shipments

  • Raise and maintain appropriate ETSF records and files in line with HMRC requirements.

  • Ensure all files are compliant with CAA regulations where applicable.

  • Ensure documentation is accurately processed, distributed and released to the carrier, customers or agents in a timely manner

  • Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

  • Execute/Coordinate tasks to meet all SOP requirements

  • Create, maintain, and update shipments in internal system, ensuring accurate data

  • Coordinate and problem-solve on complex consolidations

  • Ensure a high-level of data integrity within the shipments

Facilitate Relationships:

  • Act as a key contact to and communicate clearly, timely, and effectively with CHR offices, Agents, and Outside Vendors,

  • Promote a positive working relationship for all team members

  • Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives

Other Activities:

  • Ensure SOPs are maintained and adhered to

  • Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements



  • Minimum 3-5 years of Global Forwarding industry experience.

  • Ability to work flexible hours and/or days

  • Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily,

  • Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

  • High level of attention to detail

  • Ability to work in a fast-paced and deadline-driven office environment

  • Proactive, ambitious, hardworking, and analytical mindset


  • Knowledge of both Import and export procedures, Ideally in a Gateway environment.

  • Knowledge or coursework in Supply Chain, Logistics, or International Business

  • Values a diverse and inclusive work environment

  • Advanced proficiency in Microsoft Office Suite of programs

Important information:

  • 4 on 4 off Shift pattern

  • 0700-1900hrs

  • 100% Office based due to operational requirements

  • Colnbrook based.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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