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account manager

Job ID
193, 6th Floor, Colombo, Western Province, Sri Lanka, 00008
Job TypeFull time


The duties and responsibilities of this position consists of, but are not limited to, the following:

  • Retain and grow a customer portfolio of medium size client segment (N.A. account range ~ 40-60 accounts, EU account range ~15-30 accounts)

  • Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active

  • participant

  • Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs 

  • Develop account relationships with contacts at multiple levels within the organization 

  • Identify opportunities to further penetrate accounts by selling CHR’s diverse services 

  • Provide solution design through face-to-face interaction with accounts 

  • Bring pricing options & recommendations to account leadership 

  • Identify issues, seeking input from others to determine best course of action & implement solutions 

  • Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics

  • Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary   

  • Sell and negotiate at a core / strategic level

  • Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account

  • Establish and maintain relationships with day-to-day / weekly / monthly contacts

  • Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer

  • Consistently ensures execution of business through local Branch procedures

  • Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources

  • Create / Review internal account metrics on a regular basis (weekly)

  • Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy

  • Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

  • Site Specific:  Owned NR:  15.000-100.00; Load volume (per annum):  160-325

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements



  • High school diploma or GED

  • Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred 

  • Excellent communication, presentation skills and the ability to negotiate at all levels

  • Ability to work under pressure

  • Proficient in Microsoft Office Suite of programs

  • Ability to multi-task, prioritize, and manage time effectively 

  • Ability to build strong customer relationships 

  • Ability to work in a team environment, while also delivering independent results 

  • Strong ability to persuade, motivate, and influence others 

  • Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and

business profitability

  • Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers

  • Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems

  • Site Specific:  Understanding HMRC procedures and regulations


  • Site Specific:  Bachelor’s degree/Degree level education

  • Site Specific:  Working experience in a matrix organization

  • Site Specific:  Ability to speak multiple languages 

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Group Life Assurance including hospitalization & critical illness cover

  • Group Personal Accident policy

  • Employee Provident Fund (EPF) & Employee Trust Fund (ETF)

  • Employee Stock Purchase Plan (ESPP)

  • Performance-Linked Variable Pay based on position

  • Flexible work arrangements

  • Paid Annual, Casual and Sick Leaves

  • Paid Maternity Leaves

  • Paid Public Holidays

  • Paid time off to vote

  • Reward & Recognition Program

  • Wedding Allowance

  • Employee Wellness Initiatives

  • Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

Apply Now

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