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Global Forwarding Agent: Ocean Import

Job ID req7508
Address 14800 Charlson Road, Eden Prairie, MN, United States, 55347

What’s the opportunity?

As a Global Forwarding Agent: Ocean Export, you will have the opportunity to directly support customer supply chains by helping to move their freight efficiently and effectively. You will interact directly with customers to build and strengthen relationships, coordinate cargo bookings, and conduct analysis to help customers maximize C.H. Robinson’s technology offerings. Our Global Forwarding Agents thrive in a fast paced environment while working to provide best-in-class customer service and problem resolution. The Global Forwarding Agent position is an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, or Account Management.

Upon starting with C.H. Robinson, you will be enrolled in training to jumpstart your knowledge of our company and our industry, help you excel in our culture, and ensure your proficiency in our systems and processes. The training will be a mix of activities, including instructor led classes, self-guided learning, as well as in-office coaching and mentoring. We want you to be more than a crucial element to our customers and carriers- we want you to be a high-performing member of our team.

Responsibilities:

  • Collaborate with coworkers, international C.H. Robinson offices, and third-party agents to ensure efficiency, excellent customer service, and continued customer relationship development

  • Understand and manage financial details of shipments for proper billing of customers

  • Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.

  • Provide support (reporting, documentation, etc.) to internal and external customers (Sales Executives and Account Managers)

  • Involved in preparation and/or attendance in customer business reviews

  • Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards

  • Process bookings with all major carriers for Ocean Export shipments

  • Working directly with our Chicago Gateway on Less than Container Load (LCL) shipments

  • Ensure compliance with all government filings and regulations such as Federal Maritime Commission (FMC) and U.S Department of Commerce, etc.

Qualifications:

  • Bachelor’s degree preferred, High school diploma or GED required

  • Preferred freight forwarding industry experience  

  • Ability to work in a fast-paced and deadline-driven office environment

  • Excellent verbal & written communication skills and phone etiquette

  • Ability to multi-task, prioritize, and manage time effectively

  • Exceptional customer service skills and follow up

  • Proficient in Microsoft Office (Word, Excel, and Outlook) and using the internet

  • Knowledge or coursework in Supply Chain, Logistics and or International Business a plus

Benefits

We offer a competitive compensation package and excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a Fortune 500 company.

About C.H. Robinson

C.H. Robinson—accelerating careers with immense opportunities and professional growth within the global supply chain industry. Start here. Accelerate here.

Every individual working at C.H. Robinson is integral to the success of our customers and our company. C.H. Robinson is a Fortune 500, global company that values teamwork, initiative, accountability, and integrity from its employees. We work globally and innovate daily to enhance and execute supply chains that move goods around the world. The fast pace of the logistics industry translates into a high-energy and collaborative workplace environment. We are empowered to make decisions, help our customers grow, and accelerate our careers.

No matter the product being shipped or from which corner of the globe, C.H. Robinson can help make it happen—quickly, securely, and reliably. Through personal connections and solid relationships, our employees use their in-depth knowledge, robust tools, and global network to help customers reach their goals quickly. Whether shipping by plane, rail, ship, or truck, C.H. Robinson has the knowledge, flexibility, and dedication to deliver the goods that make our world go ‘round.

Join the 12,000 employees worldwide who are accelerating their careers at C.H. Robinson.

Equal Opportunity Employer

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran