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NAST TL Account Manager

Job ID R10111 Address 14701 Charlson Road, Eden Prairie, Minnesota, United States, 55347-5090

Our Account Managers are trusted, strategic partners to companies around the world. This is your chance to align with our customers & carriers to meet their supply chain and logistics needs, adding value as a trusted logistics advisor. You will manage a group of strategic existing accounts & Strategic Carriers to build strong, long-term relationships with key contacts. You’ll be empowered to manage and grow existing accounts by bringing forth new services, and expanding on existing services offered, with a focus on increasing efficiency, adding value, maximizing profitability through the account’s supply chain. 

Remote position- Preferred locations: Los Angeles, Dallas, Atlanta, Indianapolis, Memphis or Minneapolis 

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following: 

Business Development:

  • Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain 
  • Leverages network SME’s to collaborate on the solution and pipeline development of product, mode, or service line opportunities   
  • Expands market share by driving an active opportunity pipeline and qualification process in CRM 
  • Conducts regular business reviews to uncover new opportunities for growth, increase sales, and retain and grow the business 
  • Stays informed of changes within the customers’ business, industry and sector; applies that knowledge to identify new opportunities 
  • Analyzes and shares customer specific data insights, process requirements, and expectations with internal resources in order to collaboratively create viable supply chain solutions for customers 
  • Uses effective negotiation and sales strategies in discussing pricing and selling solutions with the customer 
  • Owns successful account strategy including RFP, proposal, and award management through a clear understanding of customer buying habits and CHRs position within the customer’s supply chain 
  • Proactively manages customer pricing strategy by leveraging internal tech, tools and SMEs 
  • Consistently pursues personal development opportunities to expand understanding of Robinson’s modes, services and technology 

Customer Experience:

  • Partners with operations and capacity/product/supply teams to ensure optimal execution in support of customer  
  • Manages conflict and navigates difficult conversations with the customer, using tact and diplomacy 
  • Targets and manages road map toward continuous improvement for their customers, in alignment to stakeholder priorities 
  • Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources 
  • Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner 

Truckload:

  • Serves as the customer resource, delivering a positive customer experience through proactive communication, timely responses and applying the appropriate sense of urgency as situations dictate
  • Ensures quality expectations are met on all executed shipments
  • Ensures committed, awarded, priority and/or strategic freight moves in accordance with customer expectations by matching capacity to shipments
  • Takes ownership of strategic freight opportunities. Engages and aligns internal resources (account management, operations, leadership) to ensure alignment, resource prioritization and participation in strategic capacity solutions. Secures capacity and ensures optimal execution by creating and/or executing SOPs and adhering to best in class business processes and mutually agreed upon KPI’s
  • Provides day to day problem resolution; identifies issues, determines the best course of action, and implements solutions. Works closely with internal partners (account management, operations, or leadership) on shipment updates, problem resolution and/or operational execution
  • Executes customer workflows, preferences, and SOPs and applies this knowledge to create efficient, cost effective solutions for the customer
  • Ensures driver capacity meets specific load requirements by aligning multi-leg movements on Power+ fleet
  • Focuses on developing dedicated capacity to ensure we have supply ready to service growing volume across our dedicated network
  • Develops a deep understanding of carrier’s business, goals, preferences, capabilities, equipment, and expertise to maximize the relationship, capacity utilization and carrier satisfaction
  • Accountable for supporting, implementing, and reviewing carrier relationship strategies including fostering, retaining, and growing strategic carrier relationships

QUALIFICATIONS

Required: 

  • High School diploma or GED 
  • Minimum 2 years of previous sales and/or account management experience 
  • Ability to travel up to 25% (domestically) 

Preferred: 

  • Bachelor’s degree from an accredited college or university
  • Strong analytical and problem-solving skills; ability to make data-driven decisions
  • Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results
  • Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
  • Excellent verbal and written communication skills; must work effectively with all levels of management and employees
  • Proficient in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson


From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.


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