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Support Clerk - Entry Level

Job ID req8485
Address 14800 Charlson Road, Eden Prairie, MN, United States, 55347

Support Clerk

As a Support Clerk for Robinson Fresh, you will have an exciting opportunity to learn multiple functions of accounting including Accounts Receivables, Accounts Payables, and Invoicing. Our 3-4 week onboarding program will provide you with the training and exposure you need to kick start your success. Upon finishing the onboarding program, you will transition into your primary function (AR, AP, or Invoicing), where support is needed the most. This is a unique opportunity to not only gain experience in entry level accounting but to also serve customers in a fast paced, high volume work environment.      


·Accounts Receivable Training covering the basics of:

oProcessing customer requests for copies of invoices (and/or BOLs) in a timely manner

oResearching all short pays, credits, balance dues in their entirety and providing clear documentation to the customer requesting resolution

oCalling, emailing, and/or faxing customers requesting payment status on past due balances in a professional and courteous manner

oResponsible for updating invoice notes in the format specified by the department

oSend Account Recaps to appropriate parties after full review and completion of above steps

oFollow set escalation process on problematic accounts put in place by AR Supervisors

·Accounts Payables Training covering the basics of:

oReview and process payments to vendors

oReconcile mismatch invoices

oOpen and sort mail

oPrint faxed & emailed invoices

oRespond to vendors with payment status

oBackup for Indexing team and AP Researchers

·Invoicing Training covering the basics of:

oFollow customer specific protocol for sending invoices (document requirements, rate requirements, etc.)

·Learn our different systems and how support functions are handled in each

·Follow outlined daily expectations set by supervisor/manager

·Periodic testing to confirm understanding of critical job knowledge requirements


·0-3 years of accounting experience (no experience required)

·Ability to type 60 words/minute and 10 key skills

·Ability to maintain focus and work independently while handling a high volume workload

·Intermediate knowledge of Outlook, Excel, and Word

·Ability to follow implemented processes from start to finish

·Ability to research and identify root causes of problems and take necessary steps to resolve

·Customer service Skills

·Strong Communication skills both written and verbal

·High school diploma or equivalent required


We offer a competitive compensation package and excellent benefits including medical, dental, and vision insurance, prescription drug coverage, paid holidays and vacation, disability insurance, life insurance, 401K with company match, profit sharing, Employee Stock Purchase Plan, and the opportunity to prosper in a Fortune 500 company.

About C.H. Robinson

At C.H. Robinson, we believe in accelerating global trade to drive the world’s economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world’s largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit or view our company video.

Equal Opportunity Employer

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran