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Senior Entry Writer

Job ID R10106 Address Woodbridge Corporate Center, Iselin, New Jersey, United States, 08830

OurSenior Customs Entry Writers arerecognized as role modelsfor account management excellence for our customs product offerings.Theirexemplary customer service skills, attention to detail, organization skills, and proven commitment to productivityarecritical totheirsuccess in this exciting and highly visible position. Theyserve as internal subject matter experts, assisting in training where needed to upskill and mentor others on the team. The Senior Customs Entry Writersown an account base andareresponsible for developing relationships, attending customer meetings, and seizing opportunities to demonstratetheirprofessionalism--thorough knowledge of regulatory requirements and supply chains, and ability to create meaningful reports to provide actionable data. Success is measured in this role by customer satisfaction, compliance in Customs Declaration, operational excellence and audit KPIs.


The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

  • Demonstrate mastery and mentor other team members on customs brokerage products’ standard operating procedures (SOP) and best practices

  • Ensure delivery of excellent customer service through fast and accurate processing of entries, professional, precise communication, and coordinating with other departments to resolve inquires

  • Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies

  • Procuring and coordinating cargo dispatch with preferred carriers, obtaining delivery confirmation and finalizing rates and any assessorial charges

  • Identify and resolve issues that could potentiallyresult in delayed cargo release or final delivery

  • Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue

  • Ensure regulatory requirements are met, and proper documentation exists for all shipments

  • Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities

Facilitate Relationships:

  • Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction

  • Begin to develop the skill to serve as acustomstrusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients

  • Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads

  • Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP

  • Manage collaborative communication between Partner Government Agencies and clients

  • Lead by example when it comes to customer outreach, retention, and expansion

  • Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language

  • Promote a positive working relationship for all team members 

  • Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments

  • Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service

Other Activities:

  • Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements

  • Manage customer invoicing, process vendor payables and assist with receivables of assigned accounts

  • Adhere to a high level of operational excellence with respect to timeliness and audit KPI's

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements



  • High School Diploma or GED

  • Minimum3 - 5 years of entry-writing experience

  • Advanced proficiency in Microsoft Office Suite of programs 


  • Knowledge of Harmonized Tariff Schedule and the supply chain

  • AssociateorBachelor’sdegree from an accredited college or university

  • Highly motivated, self-driven, and true ownership of client base

  • Exceptional time management and organizational skills, prioritizing multiple tasks, proven through demonstrated track record

  • Exemplary communication and customer service skills

  • Effectively communicate across functional lines, and at times lead and direct the conversation 

  • Flexibility and versatility in logical, methodical and expedient approach to problem resolution

  • Evident attention to detail and ability to analyze data

  • Refined written and oral communication skills

  • Demonstrated track record of taking over accounts and improving quality, process, and relationships

  • Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 


We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.

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