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Operations Representative

Job ID req10923
Address 308 E PARK SQ, Jackson, TN, United States, 38305-2091

What’s the opportunity?

As an Operations Representative you will ensure operational excellence by supporting both internal and external customers.  The main focus of this position is to assist with managing carrier information and ensuring the accuracy of load information within our customized software systems. You will track and trace our shipments, make appointments, and communicate to ensure on time departures/arrivals. You will also provide customer service to our carriers and customers on a daily basis.

As an Operations Representative for C.H. Robinson, you will be enrolled in a 90 day virtual onboarding program which will start your knowledge of C.H. Robinson and our industry and ensure your proficiency in our systems and process. This training will include elements that will make you confident and skilled as you perform your job. You will come out of this experience ready to be a part of the success of C.H. Robinson and a high performing member of our team.

What will you be doing?

  • Customer/Carrier/Supplier follow-up
  • Answer incoming calls
  • Schedule appointments
  • Provide shipment information
  • Audit load information
  • Complete customer/carrier/supplier requests
  • Tracking and tracing
  • Data Entry

What are we looking for?

  • Effective communication skills
  • Attention to detail and accuracy
  • Ability to prioritize, multitask and manage time effectively
  • Excellent systems knowledge: MS Office and internet
  • High School Diploma or Equivalent

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

At C.H. Robinson, we believe in accelerating global trade to drive the world’s economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world’s largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit http://www.chrobinson.com or view our company video.

Equal Opportunity Employer

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran