Manager - Global Freight Operations
- Job ID
- R41428
- Address
- 9-01-02, Jalan Ahmad Nor, Jelutong, Penang, Malaysia, 11600
C.H. Robinson is currently seeking a Manager - Operations in Global Freight Forwarding for our offices in Penang.
As a Manager- Operations, you will be responsible for activities for air imports along with some ocean freight and transport operations ensuring effectiveness and efficiency throughout the entire process. You will ensure team achieves productivity, quality, and world-class service objectives by aligning resources and defining role expectations. The Operations manager will manage the team's performance and supports employee growth and development. They have a significant responsibility to continuously evaluate and improve operational processes, including service and cycle time optimization to meet business goals and efficiency targets.
If this all sounds good, let's talk more about what you will be working on:
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
Leadership and Talent Management:
Outline employee role accountabilities and expectations; manage performance to ensure productivity, quality, efficiency, and service objectives are achieved
Support, coach and guide team members to improve performance and drive accountability. Conduct regular check-ins, provide timely feedback, understand development needs and create opportunities to support development needs.
Clearly communicate operations objectives and team/individual performance metrics
Cascade communications on office, divisional and organizational initiatives to ensure employee’s understanding and alignment
Employ strong change management tactics to drive desired behaviors and results.
Partner with Talent Acquisition to establish a pipeline and recruit qualified and diverse talent.
Manage annual merit and equity programs for assigned team to align compensation with performance results
Encourage and acknowledge employee feedback and take corrective actions thus driving a culture of open two-way communication, trust, inclusivity and continuous improvement
May participate and/or lead annual budgeting process for operations team
Business and Execution Management/Operations Leadership:
Responsible for ensuring execution strategy is in line with business objectives
Align resources to support efficiency and effectiveness goals.
Establish a culture centered on quality, process, and efficiency to drive desired service levels at appropriate costs
Continuously evaluate processes for efficiency and effectiveness.
Work with peers and leadership to develop and implement operational strategies that deliver quality and where possible, remove friction and waste.
Monitor team productivity and quality results and adjust as needed.
Ensure service delivery standards are being achieved.
Review KPI's to identify opportunities to maximize or improve operational performance
Ensure employee compliance to standard operating procedures and company policies
Develop and maintain effective relationships with internal stakeholders. As necessary, review service level metrics and keep internal partners apprised of operations results, initiatives, or changes
Remain current on business needs and changes and customer and/or carrier expectations. Partner on business development opportunities, problem resolution and work together on continuous improvement. Ensure operations teams are well-informed of business expectations and well-positioned to deliver. Serve as an operations subject matter expert. Contribute to and/or participate in customer facing initiatives; business reviews and continuous improvement initiatives as needed
Develop, maintain, and leverage internal relationships with operations peers that reinforces a culture of one team and enables the execution of high-quality service, ethical issue resolution, and process or service improvements. Share observations, feedback and ideas to operations leadership
Leverage technology to improve efficiency; ensure an understanding of available tools and systems to advance work processes and automation. Work with operations leadership and internal stakeholders, including IT, to drive system changes to improve effectiveness and/or efficiency. Present suggestions or improvements to drive better performance
Maintain a strong understanding of all C.H. Robinson product offerings and modes"
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
High School Diploma or Graduate degree or equivalent
Minimum 10 years’ experience in freight forwarding business managing air freight and/or ocean freight operations
Minimum 5 years of experience leading and managing teams
Proficient in oral and written English along with Bahasa Malaysia, or Mandarin
Preferred Qualifications:
Bachelor’s degree from an accredited college or university
Extensive experience working on projects and initiatives with individuals outside of peer group
Experience or knowledge of operational excellence methodologies (i.e., Lean, Six Sigma, CSCP, etc.) and track record for delivering process/continuous improvement and change management results
Knowledge of emerging technology and trends
Understanding of the local market and its operational practices
Collaborative, adaptive leadership approach with demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
Proven Values a diverse and inclusive work environment
Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
- Customer Service Executive - Air Export Jelutong, Penang 09/25/2024
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