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Account Coordinator

Job ID req13656
Address 901 West Carondelet Drive, Kansas City, MO, United States, 64114

As an Account Coordinator , you play a critical role in executing business for our customers. You’ll build relationships with customers and partner with Account Managers and Capacity teams to ensure customers’ needs are met. You will leverage our proven processes and innovative technology platform to manage shipments and solve challenging problems for our customers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, and Account Management.
Our commitment to you begins on day one with our dynamic and comprehensive virtual ACCELERATOR onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.

Responsibilities:

  • Respond to customers with a sense of urgency to provide an excellent customer experience.
  • Proactively identify opportunities to improve operational efficiency. 
  • Build and develop relationships with customers to ensure continued partnership.
  • Communicate shipment updates proactively and accurately ensuring a customer centric approach.
  • Analyze customer inquiries and provide quality and timely insights and updates to your customers.
  • Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations.   
  • Network internally with Account Management and Capacity teams.

Required Qualifications:

  • High School degree or GED equivalent

Preferred Qualifications:

  • Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills
  • Ability to persuade, motivate, influence and negotiate with others
  • Ability to work in a team environment, while also delivering independent results
  • Excellent verbal and written communication skills
  • Commitment to executional excellence and outstanding customer service
  • Strong prioritization and multi-tasking skills
  • Bachelor’s degree or continued education

What We Offer

  • Comprehensive onboarding - Our investment in you begins on day one. Launch your C.H. Robinson career with our virtual ACCELERATOR onboarding program. By learning more about C.H. Robinson, and our technology, processes and culture, you’ll gain the knowledge, skills and confidence to be successful in your role.
  • Competitive, robust pay and benefits package including: medical, dental, vision, life and disability insurance, prescription drug coverage, retirement plans with company match, paid time off and paid holidays, charitable giving match and employee stock purchase program
  • Career development and advancement opportunities
  • Opportunities to give back to the communities in which we work and live
  • High-energy, collaborative work environment

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. We combine the talent of our people, industry expertise and cutting-edge technology to ensure our business partners get their goods from point A to point B

Our high-performing team is made up of diverse perspectives, creative minds and an inherent drive to get the job done. We work in 40 different countries and speak 80 different languages. Together, we innovate. We solve problems. We have fun.

Join us and experience a collaborative environment where you will be respected and rewarded for your ideas and achievements. You will also find opportunities to grow professionally and personally. Together, we care. We give back. We make a difference.

At C.H. Robinson, our success is built on a foundation of thriving, engaged employees who help shape the future, accelerate global trade, and drive the industry we all count on, forward.

For more information, visit http://www.chrobinson.com or view our company video.

EQUAL OPPORTUNITY EMPLOYER

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran