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Senior Customs Entry Writer

Job ID R19374 Address 309 Nafta Blvd., Laredo, Texas, United States, 78045

Our Senior Customs Entry Writers are recognized as role models for account management excellence for our customs product offerings. Their exemplary customer service skills, attention to detail, organization skills, and proven commitment to productivity are critical to their success in this exciting and highly visible position.  They serve as internal subject matter experts, assisting in training where needed to upskill and mentor others on the team.  The Senior Customs Entry Writers own an account base and are responsible for developing relationships, attending customer meetings, and seizing opportunities to demonstrate their professionalism--thorough knowledge of regulatory requirements and supply chains, and ability to create meaningful reports to provide actionable data. Success is measured in this role by customer satisfaction, compliance in Customs Declaration, operational excellence and audit KPIs.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

  • Demonstrate mastery and mentor other team members on customs brokerage products’ standard operating procedures (SOP) and best practices
  • Ensure delivery of excellent customer service through fast and accurate processing of entries, professional, precise communication, and coordinating with other departments to resolve inquires
  • Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies
  • Procuring and coordinating cargo dispatch with preferred carriers, obtaining delivery confirmation and finalizing rates and any assessorial charges
  • Identify and resolve issues that could potentially result in delayed cargo release or final delivery
  • Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
  • Ensure regulatory requirements are met, and proper documentation exists for all shipments
  • Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities


Facilitate Relationships:

  • Serve as the primary CH Robinson customs representative for the customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
  • Begin to develop the skill to serve as a customs trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of CHR clients
  • Work effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leads
  • Collaborate with support staff and modal departments to ensure import data integrity and compliance with customer SOP
  • Manage collaborative communication between Partner Government Agencies and clients
  • Lead by example when it comes to customer outreach, retention, and expansion
  • Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language
  • Promote a positive working relationship for all team members 
  • Gain awareness into customer specific standard operating procedures (SOP) and honor those commitments
  • Adhere to a high level of operational excellence with respect to on time performance, accuracy, and customer service

Other Activities:

  • Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements
  • Manage customer invoicing, process vendor payables and assist with receivables of assigned accounts
  • Adhere to a high level of operational excellence with respect to timeliness and audit KPI's
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

It’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)

  • Prescription drug coverage

  • Enhanced Fertility benefits

  • Flexible Spending Accounts

  • Health Savings Account (including employer contribution)

  • Dental and Vision

  • Basic and Supplemental Life Insurance

  • Short-Term and Long-Term Disability

  • Paid and floating holidays

  • Paid time off (PTO)

  • Paid parental leave

  • Paid time off to volunteer in your community

  • Charitable Giving Match Program

  • 401(k) with 6% company matching

  • Employee Stock Purchase Plan

  • Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTUREpage.

Why Do You Belong at C.H. Robinson?


Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.


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