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Associate Operations Coordinator

Job ID R10156 Address 800 Yard St, Grandview Heights, Ohio, United States, 43212-3885

As an Associate Operations Coordinator, you play a critical role in executing business for our customers.  You’ll build relationships with customers and partner with internal teams to ensure customers’ day-to-day needs are met. With a sharp focus on data integrity, quality, and efficiency, you’ll leverage our proven processes and innovative technology platform to perform operations activities to meet the transportation needs of our customers. 

Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.

Responsibilities:

  • With a focus on quality and efficiency, provide shipment information, create orders, activate shipments, build and assign loads, schedule appointments, track and trace shipments, and enter events and invoices

  • Leverage C.H. Robinson’s global technology platform, Navisphere, to validate and ensure the accuracy of load data

  • Monitor task boards and assigned email accounts to respond to customer and carrier requests

  • Respond to customers with a sense of urgency to provide an excellent customer experience

Required Qualifications:

  • High School degree or GED equivalent

  • Previous customer service experience

  • Ability to work evenings and/or weekends (select roles only)

Preferred Qualifications:

  • Values a diverse and inclusive work environment

  • Basic proficiency in Microsoft Office Suite of programs

  • Demonstrated communication, prioritization, and time management skills

  • Prior work experience that required attention to detail and accuracy

  • Bachelor’s degree or continued education

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson


From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.


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