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Logistics Representative

Job ID
Calle Arquitecto Pedro Ramirez Vázquez 200, Torre 5, Piso 12, Monterrey, Nuevo León, Mexico, 66266
Job TypeFull time

The Logistics Representative is responsible for managing customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. They act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes.


The duties and responsibilities of this position consist of, but are not limited to, the following:

  • Ensure Transportation arrangements are made for shipments by the following:
  • Monitor customer load board and information flow in the Transportation Management System
  • Maintain any team mailboxes
  • Perform relationship and knowledge-based exception management to any pre-defined processes
  • Document and organize existing standard operating processes
  • Learn multiple job functions within assigned team
  • Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
  • Meet operational metrics
  • Conduct CHR systems trainings to external CHR customer representatives
  • Manage reconciliation of daily, weekly, monthly, and quarterly reports
  • Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition
  • Act as a resource and support for peers when needed
  • Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements



  • High School diploma or GED
  • Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
  • Ability to work flexible schedule on occasion
  • Ability to travel up to 5% (domestic and/or international)
  • Site Specific:  Fluent in Spanish and English (written and verbal)


  • Bachelor’s degree from accredited college or university
  • Information systems acumen
  • Proficient in Microsoft Office Suite of programs
  • Ability to present to a variety of audiences
  • Ability to think critically, analyze data and solve problems quickly and accurately
  • Ability to work in a team oriented and fast-paced environment
  • Ability to prioritize and handle a variety of tasks
  • Continuous improvement mindset
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Ability to adapt to an ambiguous and changing environment
  • Values a diverse and inclusive work environment


  • This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

  • C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.


We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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