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Supervisor Service Delivery HON

Job ID R12015 Address Plaza Sienna, Ave. Fundadores No. 955 Piso 4, Monterrey, Nuevo León, Mexico, 66266

The Logistics Representative is responsible for managing customer’s supply chain information and data within TMC’s The Logistics Supervisor is responsible for utilizing TMC’s proprietary Transportation Management System as well as a small team to effectively manage the flow of all Transportation information on behalf of the customer. This position is accountable for driving operational efficiency within their team, assisting in setting operational performance metrics, and delegating tasks to ensure completion. The Supervisor will own all operations-based relationships with the external customer as well as the internal team. This role is expected to use the TMC project-based delivery model to generate large, complex projects for their team and drive them through to completion.

Responsibilities:

Operational Efficiency

  • Ensuring Transportation Arrangements are made for shipments through both your own work and by providing direction to a small to medium sized team
  • Resolving Transportation Management Exceptions & Drive Problem Solving to prevent reoccurrence
  • Develop and ensure documentation of Standard Operating Procedures
  • Responsibility for operational SMART Targets and operational Metrics at business unit, geographic, or account(s) specific level

Owning Customer Relationships

  • Lead calls and training with customer representatives at an equal or greater seniority level
  • Make fact based suggestions and build a business case on how customers can achieve their goals in utilizing TMC

Supervising the Team

  • Provide leadership to a small to mid-sized team at a business unit or geographic level while displaying the IMPACT Values

Required Qualifications:

  • Supply Chain and/or Transportation experience preferred
  • 3+ years equivalent industry experience
  • Strong Presentation Skills (Presentation Training)
  • Strong mentoring skills
  • Exceptional customer service skills
  • Ability to use
  • Project Management experience preferred
  • Performance Management SkillsAbility to pick up new complex information systems quickly

Preferred Qualifications:

  • Values a diverse and inclusive work environment
  • Supply Chain and/or Transportation experience preferred

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

About C.H. Robinson


From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.


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