DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Execute Pricing processes and service level agreements with the branch network that meet the pricing needs of commercial resources and retains pricing data within our bid ecosystem
• Manage, complete, and respond to daily pricing requests in accordance with assigned due dates or service level agreements for new and existing customers in a specific mode, product, or trade lane
• Ensure compliance with operational policies prior to pricing business
• Provide notes on every pricing activity logging how the pricing was compiled to effectively communicate that information to relevant operations staff upon award
• Manage incoming work queue. Responding to network requests/assistance via email/incoming ticket system and phone
• Perform checks and balances of bid submissions and awards, and subsequent uploads to our Bid Ecosystem
• Ensure quality assurance of submitted bid rates, award verification and final rate uploads
• Read through bid materials to understand requirements and expectations
• Gather, consolidate, and verify rates and lane awards
• Manage the timeline for all parties involved to ensure timely submission of bids
• Maintain absolute accuracy and attention to detail
• Perform site administration for some websites based on opportunity. Work with the administration tool, setting up, registering, and downloading documents
• Understand and utilize the various pricing tools available
• Ensure compliance with operational policies prior to pricing business
• Monitor and report back to management monthly progress towards assigned goals and KPIs
• Understand modal yield strategy & modal assessorial fees   
• Maintain a strong understanding of all C.H. Robinson pricing tools & myQ to leverage process and quality
• Identify process improvements in the quality of pricing activities and trends that lead to more favorable win ratios
• Communicate and develop rapport with key business stakeholders and branch network with the goal of understanding modal yield strategy and modal assessorial fees and/or market fluctuations
• Collaborate with teams around the Network of offices and shared services to continuously improve processes, build tools, and share best practices for pricing
• Assist offices with any issues relating to pricing and tools. Trouble shooting and problem-solving problems relating to bid awards
• Site Specific:  Daily interaction with RPM (Regional Pricing Managers), owning offices, Global Operating Models, Deal Desk-Solution Designs and Award Upload team

QUALIFICATIONS

Required:

• Minimum 2 years previous experience in operations, customer service, and/or pricing within logistics
• French and English (written and verbal)

Preferred:

• Bachelor’s degree from an accredited college or university
• Proficient in Microsoft Office Suite of programs
• Ability to work cross-functionally and effectively influence and partner
• Strong communication skills (written and verbal)
• Demonstrated prioritization, time management, and attention to detail and accuracy skills
• Demonstrated strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities
• Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.