Global Forwarding Coordinator (Transport/Cartage)
As a Global Forwarding Coordinator (Transport / Cartage), you will work directly with carriers to manage and execute the daily shipment of freight for our customers. Our Global Forwarding Coordinators (Cartage/Transport) thrive in a fast paced environment, and use their strong communication skills to develop and grow relationships with our carriers. If you are assertive, highly organised and want to expand your experience in LCL & FCL cartage then we want to hear from you. This role provides an excellent opportunity to for your career at C.H. Robinson, with opportunities to grow in Operations, Sales and Account Management.
Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.
Understand the processes involved in international shipping.
Assist carriers and other third parties with inquiries and problem resolution.
Monitor clearance status of cargo.
Schedule deliveries with clients and 3rd Party Logistics providers.
Provide reporting and documentation collection to support global forwarding personnel and ensure customer data integrity.
Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
Timely escalation of shipment issues or potential errors to the Supervisor and Account Manager as needed.
High school diploma or GED equivalent
Values a diverse and inclusive work environment
Ability to work in a fast-paced and deadline-driven office environment
Strong attention to detail and accuracy
Excellent verbal and written communication skills and phone etiquette
Ability to multi-task, prioritize and manage time effectively
Exceptional customer service skills and follow up
Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
Why Do You Belong at C.H. Robinson?
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.
As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
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