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Sub-Regional Operations Lead

Job ID
Primary Location
Port Melbourne, Victoria
Additional Location(s)
Banksmeadow, New South Wales
Job Type


The Regional Operations Lead is a critical role in the organization to lead operational quality, improvement, implementation of process, and adoption across the regions. This role will work closely with all facets of the Regional branch offices and corporate teams to ensure a cohesive approach across all operational processes and implementations, metric and audit development and analysis and operational improvement.

This role will have accountability for driving their region to meet and improve all operational and financial discipline goals.  This includes measuring performance, developing improvement plans and communication with branch leaders and global operations and training teams as needed.


The duties and responsibilities of this position consists of, but are not limited to, the following:

Quality Control:

  • Audit Regional team members to SOPs and metrics
  • Publish and share quality and efficiency performance against goals
  • Represent branch and regional progress, status and recommend adjustments for internal process improvement measures

Quality Improvement:

  • Collaborate and improve modal SOPs and policies with Regional and Global Compliance, Training, Operations teams
  • Leverage analytics, metrics, and other tools to identify quality issues and opportunities and create improvement plans
  • Leverage corporate training opportunities in the region and collaborate on regional level training tools and programs
  • Own and improve regional performance against operational, compliance and Global operations measurements and expectations
  • Re-train regional team members or work with regional training team to re-train teams based on audit findings
  • Manage and deliver modal training curriculum (where a regional training team does not exist)
  • Support training team as needed (where regional training team exists)
  • Act as regional operations, financial and analytics systems and process expert
  • Lead quality, efficiency, and financial improvement initiatives regionally and/or globally
  • Own and improve regional performance against financial measurements and expectations
  • Influence adoption of tools to improve financial process within GF Branches
  • Interface between AP/AR, Product Teams, Branch Resources, Corporate Resources, IT, Regional teams and more to drive improvement initiatives

Quality Implementation:

  • Support implementation of new business and process as needed inside their region
  • Collaborate with commercial teams and branches to ensure customer SOPs are configurable to CHR standard operating procedures, leverage optimal processes and technologies and do not conflict with regional or company standards or policies
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements



  • High School diploma
  • Minimum 5 years of industry experience or equivalent knowledge
  • Strong modal product knowledge
  • Strong Navisphere knowledge – including Financials
  • Willingness to travel 5-10%


  • Bachelor’s degree from an accredited college or university
  • Ability to collaborate and align across functional and geographical boundaries to achieve results
  • Proficient in Microsoft Office Suite of programs
  • Skilled in process analysis
  • Data driven
  • Can understand and communicate complex processes to a varied audience in a simple way
  • Ability to influence without direct authority
  • Effective listener and communicator with strong technical writing skills
  • Detail oriented, Organized and Operationally focused
  • Proven ability to multi-task and keep stake holders informed
  • Ability to create strong working relationships with all organizational teams
  • Values a diverse and inclusive work environment


At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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