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Regional Operations Manager

Job ID
164 Kallang Way, Singapore, , Singapore, 349248
Job Type

The Regional Operations Executive (Process and Quality) is a vital and empowered role, fully accountable to drive system quality & compliance control, process quality & improvement, process standardization & adoption, and to scale financial health and trade compliance initiatives throughout the Southeast Asia region.

This role will collaborate closely with the Branch Trainers and GMs in executing operational effectiveness & excellence, and to ensure uniformity of process, system and tool adoption, performance analysis, and continuous improvement across a multitude of operational KPIs.

This individual shares accountability, along with their regional operations stakeholders, to meeting the operations performance and objectives of the overall region.

. Responsible for analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region.
. Conduct studies of operations and workflow processes utilizing interviews, site observations, and job shadowing techniques to map current (As-Is) with future (To-Be) processes.
. Conduct fact gathering through mapping and workshops and employ quantitative and qualitative data analysis to document process re-engineering efforts.
. Responsible for developing all supporting documentation: policies, standards, procedures, process outlines and playbooks, roles and responsibilities.
. Streamline the processes to include adopting the right technology solution, dashboards, and reports to monitor operations performance.
. Work with branch trainers to focus on improving productivity or work methods reducing costs and improving risk management and control through value stream mapping and business process automation.
. Utilize data to monitor operational KPI’s and raise potential outliers or risks to KPI goals, measuring the effectiveness and efficiencies of processes or systems; defines, and documents complex business requirements and processes.
. Plan, develop and conduct “Train the Trainer” workshops for branch’s trainers to be effectively deliver training, performance measurement, analysis improvement and control to support branch’s operational and commercial objectives.
. Collaborate closely with Branch Trainers and GMs to drive adoption of required processes; identify and improve inconsistencies and deficiencies, and to turn data-driven findings into operational successes. . Inspiring and motivating employees to perform at their best through positive encouragement, to exchange of ideas and provide cross-team learning opportunities.
. Spearhead global initiatives, serve as a substantial Subject Matter Expert resource working with the region/ global task force, in the development and implementation of company’s policies relating to customs compliance (e.g. import/ export control, with emphasis on company-wide compliance to U.S. Customs Regulations); trade security related assessments, reviews and certifications (e.g. C-TPAT, TAPA, AEO) and industry certification (e.g. IATA).

. Minimum 3 years of freight forwarding/ supply chain experience.
. Proficient in MS Office software, particularly PowerPoint and Visio.
. Strong communication (written and verbal), facilitation, presentation, coaching, and training skills.
. Strong knowledge in operations, process mapping and data flow re-engineering.
. Ability to create and interpret project plans, specifications, flowcharts, with strong desire for continuous improvement.
. Demonstrated effectiveness in managing multiple projects, organized and detail-oriented.
. Flexible, adaptable and able to work under tight deadlines and minimal supervision.
. Ability to work both independently and as part of a team to collaborate and align across functional and geographical boundaries to achieve results.
. Ability to build strong rapport and effective communication channel at all levels.
. Demonstrated problem solving and organizational skills, and ability to effectively lead and motivate teams.
. Ability to travel internationally when necessary.

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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