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Global Forwarding Coordinator

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Job ID req14255 Address 26555 Evergreen Rd, Southfield, MI, United States, 48076-4227

As a Global Forwarding Coordinator, you will work directly with carriers to manage and execute the daily shipment of freight for our customers. You will be responsible for maintaining the accuracy of shipment information, tracking and tracing of loads, and problem resolution. Our Global Forwarding Coordinators thrive in a fast paced environment, and use their strong communication skills to develop and grow relationships with our carriers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales and Account Management.
Our commitment to you begins on day one with our dynamic and comprehensive onboarding program.  This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.   

Responsibilities:

  • Understand the processes involved in international shipping from purchase order to delivery.
  • Assist carriers and other third parties with inquiries and problem resolution.
  • Provide tracking and tracing services for customer shipments.
  • Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
  • Provide reporting and documentation collection to support global forwarding personnel and ensure customer data integrity.
  • Perform load audits and ensure all information is accurate.
  • Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
  • Timely escalation of shipment issues or potential errors to the Supervisor and Account Manager as needed.
  • Ensure adherence to customer Standard Operating Procedures, government agency regulations and C.H. Robinson company standards.
  • Ensure compliance with all government filings and regulations such as Federal Maritime Commission (FMC) and U.S Department of Commerce, etc.

Required Qualifications:

  • High school diploma or GED equivalent

Preferred Qualifications:

  • Ability to work in a fast-paced and deadline-driven office environment
  • Strong attention to detail and accuracy
  • Excellent verbal and written communication skills and phone etiquette
  • Ability to multi-task, prioritize and manage time effectively
  • Exceptional customer service skills and follow up
  • Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. We combine the talent of our people, industry expertise and cutting-edge technology to ensure our business partners get their goods from point A to point B

Our high-performing team is made up of diverse perspectives, creative minds and an inherent drive to get the job done. We work in 40 different countries and speak 80 different languages. Together, we innovate. We solve problems. We have fun.

Join us and experience a collaborative environment where you will be respected and rewarded for your ideas and achievements. You will also find opportunities to grow professionally and personally. Together, we care. We give back. We make a difference.

At C.H. Robinson, our success is built on a foundation of thriving, engaged employees who help shape the future, accelerate global trade, and drive the industry we all count on, forward.

EQUAL OPPORTUNITY EMPLOYER

C.H. Robinson - Affirmative Action Employer/EOE/M/F/Disabled/Veteran

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