Customer Account Specialist
This role begins in 2022 but we are interviewing NOW! Apply today to beat the rush and start learning how you can grow your best self with us. #CHR2022
As a Customer Account Specialist, you play a critical role in executing business for our customers. You’ll build relationships with customers and partner with internal teams to ensure customers’ needs are met. You will leverage our proven processes and innovative technology platform to manage shipments and solve challenging problems for our customers. This role provides an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, and Account Management.
Our commitment to you begins on day one with our dynamic and comprehensive onboarding program. This interactive training will jumpstart your knowledge of our company and industry, help you excel here and ensure your proficiency in our systems and processes. The training will be a mix of activities, self-guided learning, as well as in-office coaching and mentoring. You will come out of this experience ready to be a part of our success and a high performing member of our team.
Our hybrid work model of 3-4 days/week in office and 1-2 days/week remote gives you the flexibility and choice so you can create a career that enhances your life.
Build and develop relationships with customers to ensure continued partnership
Communicate shipment updates proactively and accurately ensuring a customer centric approach
Analyze customer inquiries and provide quality and timely insights and updates to your customers
Proactively identify opportunities to improve operational efficiency
Respond to customers with a sense of urgency to provide an excellent customer experience
Leverage C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
Network internally with Account Management and Capacity teams
High School Diploma or GED equivalent
Previous Customer Engagement Experience
Ability to travel up to 5% (domestically)
Values a diverse and inclusive work environment
Basic proficiency in Microsoft Office Suite of Programs
Attention to detail, accuracy, and problem solving
Demonstrated negotiation, collaboration, and influencing skills
Bachelor’s Degree from an accredited college or university
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTUREpage.
Why Do You Belong at C.H. Robinson?
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.
As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
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