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Global Forwarding Agent

Job ID R14354 Address Office Park 4, Top B20, Vienna, Vienna, Austria, 1300


What’s the opportunity?

As a Global Forwarding Representative, you will have the opportunity to directly support customer supply chains by helping to move their freight efficiently and effectively. In this role you will be responsible for the operational handling and follow-up of a portfolio of ocean customers and will report to the Branch Manager. You will interact directly with customers to build and strengthen relationships, coordinate cargo bookings, and conduct analysis to help customers maximize C.H. Robinson's technology offerings.

In this role you will be responsible for the complete both export and Import of LCL and FCL shipments processes for a portfolio of customers. In cooperation with the team you will ensure that all shipments are being handled smoothly taking the needs of the customer into account. A pro-active approach to take initiative in improving processes within the department is an additional benefit the ideal candidate will possess.

What will you be doing?

  • Account Management
  • Collaborate with coworkers, international C.H. Robinson offices, and agents to ensure efficiency, excellent customer service, and continued customer relationship development
  • Handle export, import orders, custom clearances and documentation (LCL, FCL etc.)
  • Generate quotes for business opportunities 
  • Organize and oversee the pick-up, & delivery 
  • Understand and manage financial details of shipments for proper billing of customers
  • Provide support (reporting, documentation, etc.) to internal and external customers 
  • Ensure adherence to customer SOPs, government regulations, and C.H. Robinson company standards
  • Perform other duties and projects as assigned

What are we looking for?

  • 5 to 10 years working experience in Ocean Import & Export is a must
  • Fluent English speaker 
  • Proven experience in managing end to end processes within the freight forwarding industry
  • Knowledge and experience with customs procedures and formalities
  • Established track record of dealing with customers and being client focused.
  • Excellent commercial awareness  and insight with strong sales abilities
  • Ability to troubleshoot and solve problems in a pressurized environment

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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