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IT Analyst

Job ID R10292 Address Plac Europejski 1, Warszawa, , Poland, 00-844

We're looking for a new talented team member for our Orders team, which works on the backend side of the ordering process. We cooperate closely with US colleagues to improve and develop our product, bringing new technologies and passion to daily jobs.

The IT Analyst position focuses on translating business problems into user stories that delight our customers and achieve business objectives. You will partner with other disciplines to create and communicate a functional design for the engineers who support your domain.


  • Respond to support incidents, including diagnosing the issue and working with your team and others to determine a potential fix and priority

  • Collecting and specifying business requirements
  • Work with the team to create and support release documentation such as release notes, training documentation, error messages, and knowledge base articles
  • Analyze and document identified business process and/or improvement needs with measurable business value

  • Take a data-driven approach to identifying key metrics and ensuring that user stories improve them

  • Create user stories with acceptance criteria that represent planned work

  • Keep team leaders and business partners informed on deliverables; identify and escalate risks that could impact project or feature deadlines

  • Partner with others to create, coordinate and execute on test plans; this may include quality assurance testing (QA), user acceptance testing (UAT), and defect and issue tracking

  • Collaborate with software engineers on the team to validate the software development work for the team and the intended outcome for your business

  • Create and deliver technical product demonstrations to technical and non-technical audiences

Required Qualifications:

  • +2 years experience in IT analysis or in the similar position

  • Experience working with a team, problem - solving, and successfully delivering on a project

  • Experience in business data analytics, including querying databases (SQL)

    Knowledge of agile and Software Development Life Cycle (SDLC) methodologies

  • Ability to understand technical and non-technical details and bridge the knowledge gap between your business and technical teams

  • Ability take on multiple priorities, manage time effectively, and deliver on commitments

  • Strong written and verbal communication skills with the ability to collaborate with a global team of peers and stakeholders

  • Fluent English

Preferred Qualifications:

  • Programming background or good understanding of code

  • Experience with Enterprise Architect

  • Product/project management experience on the international projects

What does C.H. Robinson offer you?

  • Contract of employment + package of benefits (private medical care/ multi cafeteria program/annual bonus 10%)

  • Work office in Warsaw Spire, near to metro station Rondo Daszyńskiego

  • Language lessons in small groups

  • An opportunity to use and develop your language skills in our international work environment

  • Possibility to work remotely during the pandemic, after that around 2-3 days remotely per week

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.

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