C.H. Robinson’s Managed TMS Services are provided through the TMC division. TMC provides customers with expertise and technology that drive both immediate and sustained cost savings throughout their transportation networks. Core components of this service include Six Sigma-based process engineering, advanced TMS technology and TMS power-users, who serve as an extension of the customer’s staff. In our Managed TMS customers often retain control of transportation service provider selection, transportation service provider contracts, and rate negotiations.
TMC is a global division of C.H. Robinson Worldwide, Inc. with offices in Chicago-USA, Monterrey-Mexico, Amsterdam-The Netherlands, Wroclaw-Poland and Shanghai-China.
The Logistics Representative is responsible for managing customer’s supply chain information and data within TMC’s Transportation Management System. They will act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering and maintaining a relationship with their assigned customer(s), and utilizing the TMC project-based delivery model to improve any internal or external processes.
Build relationships with customer contacts to execute day to day transportation needs
Proactively monitor, manage, and follow-up on shipment daily exceptions
Manage service failures with transportation service providers and work with customer to resolve any potential issues
Identify cost savings opportunities (route guide optimization, order consolidation, lead time compliance, etc.)
Provide prompt and professional response to customer's requests for additional information
Making fact based suggestions on how customers can achieve their goals in utilizing TMC by understanding TMC’s value proposition
Hit tactical and operational KPI targets (Quality and Productivity Metrics)
Manage reconciliation of daily, weekly, monthly and quarterly reports
Responsible for running and improving reports on daily shipment activities
Identify and implement operational efficiency gains
Conducting TMC systems trainings to external TMC customer representatives
Execute and respond to changes submitted from the customer in a timely and accurate manner (notify transportation service providers, reschedule appointments, etc.)
2+ years of work and/or project experience in Supply Chain, Transportation, and/or Logistics desired
Demonstrated experience in Microsoft Office Suite, Excel experience preferred
Ability to work in a team oriented and fast-paced environment
Ability to think critically and solve problems quickly and accurately
Strong written and verbal communication skills
Exceptional customer service skills
Ability to adapt to an ambiguous and changing environment
What does C.H. Robinson offer you?
Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
Use and develop your language skills in our international work environment
Benefits package, including private medical care, and multi cafeteria program
A fun, positive and open environment which encourages thinking outside the box.
C.H. Robinson is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. We combine the talent of our people, industry expertise and cutting-edge technology to ensure our business partners get their goods from point A to point B
Our high-performing team is made up of diverse perspectives, creative minds and an inherent drive to get the job done. We work in 40 different countries and speak 80 different languages. Together, we innovate. We solve problems. We have fun.
Join us and experience a collaborative environment where you will be respected and rewarded for your ideas and achievements. You will also find opportunities to grow professionally and personally. Together, we care. We give back. We make a difference.
At C.H. Robinson, our success is built on a foundation of thriving, engaged employees who help shape the future, accelerate global trade, and drive the industry we all count on, forward.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world’s largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
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