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Carrier Manager

Job ID
R27762
Primary Location
Wroclaw, Lower Silesia
Additional Location(s)
Amsterdam, North Holland
Job TypeFull time

The Carrier Manager will serve as the primary point of contact to the customer’s carriers and will be responsible for building relationships, measuring performance and driving service improvements. They will represent the customer to the carrier. This role requires strong integration with the customer’s team, the internal customer account team, and owns the operational relationship with the customer’s carriers. To be successful in this role the individual must possess strong relationship building capabilities, strong communication skills, a deep understanding of service and cost metrics, the transportation industry, and detailed project management skills.

Responsibilities:

  • Collaborate to create performance improvement plans to carrier and track improvement to plan
  • Work to continuously improve carrier management processes
  • Manage carrier rates, lane bids and maintains master rate file
  • Responsible for rate and invoice exception management in conjunction with the internal customer account team
  • Publish and interpret carrier scorecards and service metrics
  • Work directly with customer on large RFP exercises
  • Act as carrier escalation point to assist with the resolution of any open issues
  • May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

  • Bachelor’s degree from an accredited college or university
  • Minimum 4 years of professional experience
  • Ability to travel up to 25% (domestically and internationally).

Preferred Qualifications:

  • Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain
  • Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability
  • Should possess strong root cause and analytical skills
  • Strong negotiation and conflict resolution skills
  • Demonstrated ability to communicate with various levels within customer organization (both written and verbal)
  • Ability to identify, understand and execute based on market trends and pricing strategies
  • Proficient in Microsoft Office Suite of programs
  • Values a diverse and inclusive work environment.

Why Do You Belong at C.H. Robinson?


Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.


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