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Debt Collections Supervisor

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Job ID
ul. Swobodna 1, Wroclaw, Lower Silesia, Poland, 50-088
Job TypeFull time

Are you a highly motivated and energetic professional looking for an exciting challenge?

Join us at C.H. Robinson in Wroclaw as a Debt Collection Supervisor!

You'll be leading the US Collection Team, optimizing cash collections for our US customer portfolio during the second shift (13:00-21:00/14:00-22:00), and enhancing our company's reputation through excellent customer service.

Your professional future starts at C.H. Robinson

Key Responsibilities & Objectives:

  • Build and lead the US Collection Team, designing collection SLAs based on business needs

  • Develop and maintain collection policies and procedures

  • Collect past due customer invoices and provide weekly status reports to senior management

  • Negotiate payment plans and resolve payment-related issues with customers

  • Oversee productivity and performance management of the Collection team

  • Ensure compliance with core regulatory requirements

  • Coach, train, and motivate team members to exceed performance targets

  • Develop collections strategies to enhance the customer contact experience through various channels


  • Proficiency in English (C1 level)

  • Minimum 2 years of experience leading and managing a team

  • Strong collections, account analysis, and negotiation skills

  • Good knowledge of accounting, financial principles, and debt recovery regulations

  • Master's Degree in Business Administration, Accounting, or Finance

  • Excellent analytical, verbal, and written communication skills

  • Demonstrated problem resolution skills

  • Ability to work effectively in a cross-functional team and collaborate with other departments

  • Proficiency in MS Office applications

  • Transportation industry experience is a plus

What C.H. Robinson Offers You:

  • Real career possibilities and the chance to develop your talent in a fast-moving, global organization

  • A positive and open environment that encourages creative thinking

  • Opportunity to use and develop your language skills in our international work environment

  • Employment based on an employment contract and a package of non-wage benefits

Join our Finance Shared Service team and be part of our dynamic growth!

We value your expertise and dedication to drive success in optimizing cash collections and providing excellent customer service.

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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