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Debt Collections Supervisor

Job ID
ul. Swobodna 1, Wroclaw, Lower Silesia, Poland, 50-088
Job TypeFull time

This is an exciting and challenging position for a highly motivated and energetic individual who will be the key driver in optimizing the recovery of cash collections.

You will be responsible for establishing European Collection team and built the relation with CHR operation network and customers in order to optimize cash collections in a timely and effective manner, minimizing risk exposure and providing an excellent customer service, building customer confidence and enhancing the company’s reputation.  

Key Responsibilities & Objectives

  • Active participation in building European Collection Team

  • Design of the collection SLA based on the business needs

  • Prepare and keep up to date collection policies and procedures

  • Responsible for collection of past due customer invoices and weekly reporting of collection status and issues to senior management

  • Negotiate with customers to arrange payment plans or to provide additionally required documentation in order to facilitate payment of outstanding receivables. Evaluate accounts on an ongoing basis to determine subsequent actions up to and including referral of account to an outside collections agency.

  • Work with other departments to resolve and collect payment for disputed charges.

  • Daily operational responsibility for productivity and performance management of the Collection team

  • Responsibility for ensuring compliance with core regulatory requirements

  • Responsibility for coaching, training, developing and motivating team members to meet and exceed performance targets and expectations

  • Lead and assist in developing the collections strategy that enhance the customer contact experience through all available channels, including website, e-mail, SMS etc.


  • Knowledge of English at the C1 level

  • A minimum of 2 years of experience in leading and managing  team

  • Possess solid collections, account analysis, and negotiation skills

  • Good knowledge of accounting and financial principles as well as legal regulations in area of debt recovery

  • Master’s Degree in Business Administration, Accounting or Finance

  • Excellent analytical, verbal and written communication skills

  • Demonstrated problem resolution skills

  • Ability to work effectively in a cross functional team; demonstrated ability to partner with other departments to enable growth while managing overall receivables exposure

  • Proficient in several MS Office application skills

  • Transportation industry experience is a plus

What does C.H. Robinson offer you?

  • Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

  • A positive and open environment which encourages thinking outside the box

  • Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day

  • Employment based on an employment contract and package of non-wage benefits

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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