Senior Collections Representative
- Job ID
- ul. Swobodna 1, Wroclaw, Lower Silesia, Poland, 50-088
The Senior Collector will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. In this role, they will act as an informal resource for team members with less experience. It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use critical thinking skills to resolve more complicated collections issues.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Arranges and oversees completion of all accounts and assigned responsibilities
Utilizes more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices
Analyzes data to identify and solve complex problems
Escalates more complex issues to senior-level team members and/or leadership
Works with stakeholders to improve efficiencies and achieve targeted results
Contributes ideas for process improvement based on identified themes and an understanding of the big picture
Develops professional relationships with internal and external customers, maintains open lines of communication and builds rapport by providing timely and professional service
Continues to develop skills and build collections knowledge and business acumen
Provides coaching and support to less experienced team members
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Degree in Finance or similar
Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience
Proficient in Microsoft Office Suite of programs
Effective and flexible communication skills
Strong customer service and interpersonal skills
Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
Ability to work in fast-paced, professional environment
Takes initiative and approaches work with persistence
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.
As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.
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