The Supervisor Collections will be responsible for developing, mentoring, and empowering the team towards success while overseeing the operations of a Collections team. They will collaborate with other members of the leadership team on planning strategic goals and metrics designed to drive performance and help manage daily Collections activities for assigned customers and associated business partners.  They will be responsible for the overall team performance.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Arranges and oversees completion of all work on assigned Collections team

• Participates in the recruitment, selection, promotion, and alignment of qualified and diverse talent

• Outlines employee role accountabilities and expectations; manages performance to drive the right behaviors and improve results and provides useful real-time coaching, development activities and stretch assignments; supports employees with problem resolution

• Manages workflow, account assignments, account on-boarding, problem resolutions and resources for the team

• Partners with trainers to close team member knowledge and skill gaps

• Identifies, recommends, and implements improvements in processes to increase effectiveness of operations.

• Achieves accounts receivable operational goals i.e., DSO, Past Due Percentages

• Accountable for meeting organizational quality scores

• Protects organization's value by keeping information confidential

• Troubleshoots complex issues with business partners and escalates critical business issues to leadership

QUALIFICATIONS

• University background, preferably economy, finance, accounting

• Minimum 2 years of applicable experience in Accounts Receivable and Collections or related finance operations processes

• Experience in managing team of 1 year

• Advanced knowledge of Microsoft Office especially Excel

• Proficiency in English

Preferred:

• Effective and flexible communication skills with the ability to influence key stakeholder groups

• High degree of professionalism, customer service orientation and interpersonal skills

• Good judgment with the ability to make timely and sound decisions

• Ability to prioritize and manage multiple responsibilities sound decisions

• Values a diverse and inclusive work environment

What does C.H. Robinson offer you?

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

• A positive and open environment which encourages thinking outside the box

• Use and develop your language skills in our international work environment. Our offices speak over 26 European languages each day

• Employment based on an employment contract and package of non-wage benefits

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.