C..H. Robinson is seeking a dedicated Branch Customs Specialist to join our team and play a pivotal part in the accurate and timely submission of customs entries for clearance processes, in accordance with C.H. Robinson Customs procedures.

As a Customs Specialist you will be committed to providing excellent levels of customer service through subject matter expertise and strong sense of accountability and urgency. This role will further develop knowledge and understanding of regulatory requirements, refine customer service skills, utilize reporting tools, and possess an overall understanding of the supply chain process. You will ensure compliance and operational excellence representing both C.H. Robinson and our customers, with skills and expertise leading to further development within the organization.

RESPONSIBILITIES

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo 

• Identify and resolve issues that could potentially result in delayed cargo release or final delivery

• Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities

• Demonstrate proactive, professional, clarity, and reliability to our peers and our customers through verbal and written language

• Promote a positive working relationship for all team member

• Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission 

• Receive and review documentation to input and transmit data 

• Ensure regulatory requirements are met, and proper documentation exists for all shipments

• Manage customer invoicing, process vendor payables, and assist with receivables of assigned accounts

QUALIFICATIONS

Required:

• High School Diploma

• Minimum 2 years of Customs Brokerage experience

• Minimum 5 years of global forwarding experience

Preferred:

• Experience with CDS

• Experience in imports &/or exports

• Excellent communication, prioritization, and multi-tasking skills

• Excellent customer service skills and follow up to be utilized with customers and the network

• Proven track record of dealing with customers and being client focused

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• Reputation for logical, methodical, and expedient approach to problem resolution

• High level of attention to detail

• Values a diverse and inclusive work environment

What do we offer?

• A vibrant, progressive, inclusive, and forward-thinking workplace

• Opportunities for professional development and advancement

• A competitive benefits package and bonus structure

• Flexibility in terms of work arrangements to support work-life balance