What’s the opportunity?

As a Global Forwarding Agent, you will have the opportunity to directly support customer supply chains by helping to move their freight efficiently and effectively. You will interact directly with customers to build and strengthen relationships, coordinate cargo bookings, and conduct analysis to help customers maximize C.H. Robinson’s technology offerings. Our Global Forwarding Agents thrive in a fast-paced environment while working to provide best-in-class customer service and problem resolution. The Global Forwarding Agent position is an excellent opportunity to start your career at C.H. Robinson, with opportunities to grow in Operations, Sales, or Account Management.

Upon starting with C.H. Robinson, you will be enrolled in training to jumpstart your knowledge of our company and our industry, help you excel in our culture, and ensure your proficiency in our systems and processes. The training will be a mix of activities, including instructor led classes, self-guided learning, as well as in-office coaching and mentoring. We want you to be more than a crucial element to our customers and carriers- we want you to be a high-performing member of our team.

What will you be doing?

• Collaborate with coworkers, international C.H. Robinson offices, and third-party agents to ensure efficiency, excellent customer service, and continued customer relationship development
• Understand and manage financial details of shipments for proper billing of customers
• Generate, file, and maintain up-to-date customer records, reports, shipment documentation, etc.
• Provide support (reporting, documentation, etc.) to internal and external customers (Sales Executives and Account Managers)
• Involved in preparation and/or attendance in customer business reviews
• Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards
• Ensure compliance with all government filings and regulations such as Federal Maritime Commission (FMC) and U.S Department of Commerce, etc.

What are we looking for?

• Bachelor’s degree preferred, High school diploma
• Ability to work in a fast-paced and deadline-driven office environment
• Excellent verbal & written communication skills and phone etiquette
• Ability to multi-task, prioritize, and manage time effectively
• Exceptional customer service skills and follow up
• Proficient in Microsoft Office (Word, Excel, and Outlook) and using the internet
• Knowledge or coursework in Supply Chain, Logistics and or International Business a plus

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits
• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.