We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.  

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.  You will come out of this experience ready to be part of a high-performing team.

If this all sounds good, let’s talk more about what you’ll be working on.

Scope of Position:

Ensure the proper and timely movement of freight and information, while complying with internal and external requirements and providing exceptional operational customer service within the Air Export department.

Major Duties and Responsibilities:

• Responsible for Job files from A to Z
• Track and Trace shipments
• Prepare, handle and process export documentation- including house and master air waybills, commercial documents and customs/regulatory documents
• Accurate and timely data entry into our operating system
• Coordinate timely pickup and dispatch of freight
• Communicate effectively with customers, vendors, other CH Robinson offices and agents worldwide, and co-workers through high volume of email, phone, instant message, and in person
• Monitor reports
• Accurate and timely client billing
• Contribute to maintaining strong vendor relationships- airlines, trucking companies, and others
• Maintain compliance standards at all times- including internal policies and procedures, external government regulations, and customer requirements.
• Meet key performance indicators to support department, branch, product, and company goals.
• Desire to understand overall department process flow and constantly seek opportunities for improved efficiency.
• Escalation of problems to Management when necessary
• Handle task and assignments as delegated by Supervisor

Personal Development:

• Attend training classes when required.
• Complete mandatory training when required.

Qualifications, Experience and Education Requirements

• Diploma preferred, however equivalent combination of education and experience will be considered.
• Effective interpersonal skills- including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing.
• Strong organizational and prioritization skills are critical.
• Proficient computer skills- solid data entry with high accuracy rate, email, internet, Excel, Word, PowerPoint.
• Strong knowledge and experience is declaring all types of Customs export permits
• Experience in Certificate of Origin, GSP and Forms for Preferential Duty treatment
• Desire for a career in Airfreight/Forwarding/Logistics.

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits
• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.