C.H. Robinson is hiring a Senior Global Forwarding Agent (GFA) for Ocean Exports to join our team. In this role, you will manage and oversee the shipment lifecycle for complex and strategic accounts. You will be a role model of operational expertise, work ethic, and professionalism, supporting business goals while delivering exceptional customer service.

As a Senior GFA, you will be the key customer contact and subject matter expert, ensuring all requests and requirements are met promptly and accurately. You will be responsible for managing your assigned shipments, handling daily communication, reporting, and email correspondence. You will influence the shipment process from start to finish, taking full ownership of your work.

Join us and be part of a dynamic team that values expertise, ownership, and customer excellence. Apply today!

This role follows a hybrid work model, requiring office attendance in Long Beach, CA on Tuesday, Wednesday, and Thursday. During the first 8-12 weeks of training, you will be required to be in the Long Beach office full-time, Monday through Friday.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Understand international shipping processes from purchase order to cargo delivery

• Input financial data to ensure accurate customer billing

• Adapt processes to address internal and external challenges

• Execute shipments and mentor others on meeting customer requirements

• Maintain accurate shipment data in relevant systems

• Provide complex quotes and coach others on pricing strategies

• Offer track and trace services, generating necessary shipment documents

• Build strong customer relationships and resolve issues promptly

• Collaborate with teams to improve processes and suggest technology solutions

• Support Sales Executives and Account Managers with customer reporting

QUALIFICATIONS

Required:

• High school diploma or GED

• Minimum 3-5 years of experience in the global forwarding industry, preferably in ocean exports

• Advanced proficiency in Microsoft Office Suite

Preferred:

• Associate’s or bachelor’s degree from an accredited college or university

• Knowledge or coursework in supply chain, logistics, or international business

• Extensive industry and departmental knowledge (processes, regulations, international shipping, etc.)

• Strong prioritization and multi-tasking skills, with high flexibility as priorities shift daily

• Proactive, ambitious, hardworking, and analytical mindset

• Excellent written and verbal communication skills

• Ability to work in a fast-paced, deadline-driven office environment

• Proven track record of customer service and client focus

• High attention to detail, with the ability to maintain 95% or higher monthly audit compliance and minimize unbillable charges

• Values a diverse and inclusive work environment work environment

Compensation Range

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.