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Sr. Account Manager

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Job ID
R36462
Address
Noorderplaats 5, Antwerp, Flanders, Belgium, 2000
Job TypeFull time

As a Sr. Account Manager, you will manage a select group of mid-size to big accounts within the C.H. Robinson portfolio. You will build strong and trusted relationships with account leadership and be empowered to manage and grow existing accounts. This involves introducing new services or modes and expanding on existing services offered, with a focus on increasing efficiency, adding value, and maximizing profitability through the account’s supply chain. You will identify new opportunities within your portfolio, generate demand, and sell creative solutions and services to drive growth through relationship building, problem solving, and providing exceptional service.

Are you ready to take on the challenge of driving growth and adding value to our clients' supply chains?

RESPONSIBILITIES

  • Retain and grow a customer portfolio of medium/big size client segment

  • Gather, analyze, and prepare relevant information for business reviews

  • Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with CHR corporate entities for account creation, and developing CSOPs  

  • Develop account relationships with contacts at multiple levels within the organization  

  • Identify opportunities to further penetrate accounts by selling CHR’s diverse services  

  • Provide solution design through face-to-face interaction with accounts  

  • Identify issues, seeking input from others to determine best course of action & implement solutions  

  • Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics 

  • Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary   

  • Sell and negotiate at a core / strategic level 

  • Penetrates the account by making contacts and building relationships at multiple levels and in multiple departments within the account 

QUALIFICATIONS

  • High school diploma

  • Minimum 6 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred  

  • Excellent communication, presentation skills and the ability to negotiate at all levels 

  • Ability to work under pressure 

  • Ability to build strong customer relationships  

Preferred: 

  • Values a diverse and inclusive work environment 

  • Proficient in Microsoft Office Suite of programs 

  • Ability to multi-task, prioritize, and manage time effectively  

  • Ability to work in a team environment, while also delivering independent results  

  • Strong ability to persuade, motivate, and influence others  

  • Self-driven, results - orientated individual with a positive outlook and clear focus on high quality and business profitability 

  • Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers 

  • Ability to develop a thorough understanding of CHRW’s service portfolio, business strategies and technology systems 

What do we offer?

  • A vibrant, progressive, inclusive, and forward-thinking workplace
  • Opportunities for professional development and advancement
  • A competitive benefits package and commission structure
  • Flexibility in terms of work arrangements to support work-life balance

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?


C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.


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