The Regional Account Executive is a critical role responsible for managing and expanding key client relationships across Southeast Asia region.

This role involves driving revenue growth by optimizing existing accounts, identifying new business opportunities, and ensuring the highest levels of customer satisfaction. The Regional Account Executive will work closely with cross-functional and product teams, to deliver solutions that meet clients' needs and align with the CHR’s strategic goals.

Job Description:

• Manage relationships of a defined number of Account Management Customers and prospects in a particular sector or number of strategic sectors and serves as the single point of contact for each respective customer
• Develop and implement retention strategies to minimize client churn and ensure long-term client loyalty
• Ensure regular account engagements with customers are aligned with all relevant CHR stakeholders (country / regional / global)
• Directly contribute to the growth of the Region’s Account Management Team budget by maintaining a healthy pipeline, ensuring a strong renewal rate for existing customers and increasing existing share of wallet in accordance with Account Management targets
• Proactively identify opportunities to expand client accounts through upselling, cross-selling, and introducing new products or services.
• Responsible for driving consistent customer performance reviews and aligning with all relevant internal stakeholders with the objective of ensuring customer satisfaction and beyond
• Research and compile relevant customer information as part of the assigned customer RFI / RFP / RFQ process and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (via Customer Profile and/or SOP’s).
• Support CHR’s efforts in generating customer-specific reports as and when needed.
• Ensures CHR sponsors are consistently kept appraised of account activities, in particular business critical issues etc.
• Ensure alignment on the defined KPI’s / parameters in accordance with Management targets.
• Ensure alignment with all CHR internal stakeholders and be the single point of contact from a commercial perspective for CHR client base / prospects.
• Follow up effectively and efficiently on all customer enquiries, tenders, and information requests as well as ensure prompt responses to internal stakeholders.
• All account issues proactively managed and resolved using continuous improvement principles to enhance service level.
• Improve customer satisfaction based on formal feedback and surveys of our customers.
• Follow through on pricing requests and sales support for own commercial activities and support wider Team’s efforts as and when assigned.
• Adopt and fully utilize designated CRM tool – Atmosphere.
• Any other assigned duties by Management.

Job Requirement:

• Possess a Diploma or Degree preferably in Business or Logistics and Supply Chain Management or equivalent, with at least 2 years of relevant experience
• Demonstrate analytical and problem-solving ability, attention to details, strong interpersonal skills, and an ability to communicate effectively both verbally and in writing.
• Self-motivated and ability to work effectively and efficiently in a diverse environment
• Strong problem-solving skills and absolutely needs to have a “can-do” attitude
• Ability to qualify, close and develop new and existing business
• Wiling to travel overseas when required

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.