Account Executive
- Job ID
- R42192
- Address
- 164 Kallang Way, Singapore, Singapore, Singapore, 349248
Enter the introduction paragraph(s).
Responsibilities:
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Business Development:
Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business
Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere
Communication plan to provide timely and relevant updates on the market and CHR
Customer Experience:
Creates and manages to Account SOP
Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning
Participates in account implementation and transition from sales team
Efficiency & Financial Accountability:
Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement
Accountable to adopt and apply new tools and processes that improve overall workflow
Regularly reviews AR dashboard and ensures timely action is taken with customers
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
Required:
High School Diploma or GED
Ability to travel 50-70%
Preferred Qualifications:
Preferred:
Bachelor’s Degree from an accredited college or university
Passion for sales and building customer relationships
Attention to detail and strong analytical skills
Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
Ability to define, develop and document business processes and procedures
Driven, enthusiastic, persistent, confident, highly motivated and results focused
Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
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