Senior Gateway Agent
- Job ID
- R41546
- Address
- 164 Kallang Way, Singapore, Singapore, Singapore, 349248
Enter the introduction paragraph(s).
Responsibilities:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Initiate, prepare, process and assemble all required documentation for air, LCL or FCL shipments
Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/Coordinate tasks and mentor others on how to execute the consolidations to meet all SOP requirements
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Coordinate and problem-solve on complex consolidations
Coach and train others
Ensure a high-level of data integrity within the shipments
Facilitate Relationships:
Communicate clearly, timely, and effectively with CHR offices, Agents, and Outside Vendors
Act as a key contact and subject matter expert
Promote a positive working relationship for all team members
Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives
Monitor consolidation trends and its impact to our processes and operations
Other Activities:
Ensure SOPs are maintained and adhered to
Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required Qualifications:
High school diploma or GED
Minimum 3-5 years of Global Forwarding industry experience
Advanced proficiency in Microsoft Office Suite of programs
Preferred Qualifications:
Associate’s or bachelor’s degree from an accredited college or university
Knowledge or coursework in Supply Chain, Logistics, or International Business
Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Proactive, ambitious, hardworking, and analytical mindset
Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.
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