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Associate Collection Representative - 2nd Shift

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Job ID
ul. Swobodna 1, Wroclaw, Lower Silesia, Poland, 50-088
Job TypeFull time

C.H. Robinson is the world’s most powerful and most connected logistics platform. We are a non-asset based freight forwarder and our main investments are people and technology. Our network of smart, diverse, hard-working employees is the cornerstone to our success and our ability to maintain a competitive edge in this fast-paced, innovative industry. Since people are our focus, opportunities for advancement are always coming up.

We are currently looking for Associate Collection Representative to support our Finance Shared service expansion in Wroclaw.

US customer portfolio / Second shift work (13:00-21:00/14:00-22:00)

Join us and have the flexibility to create a career that works with your life!

Your professional future starts at C.H. Robinson - YouTube


  • Analyzing customer payment statuses through 3rd party provider portals as a min duty

  • Utilizing problem solving and critical thinking skills to determine root cause of aging invoices

  • Leverage systems functionality and established processes to resolve hold/not approved invoices  

  • Build and coordinate partnerships internally with branches to strengthen customer relations and overall CHR profitability 

  • Follow set escalation process on problematic accounts

  • Calling and emailing customers requesting payment status on past due balances in a professional and courteous manner occasionally

  • Support ideas for process improvement

Required qualifications:

  • Proficiency in English (min. C1) is a must

  • Working knowledge of Microsoft Office, especially Word and Excel

  • Strong customer service skills

  • Excellent verbal and written communication skills

Preferred qualifications:

  • Quick learner

  • Ability to use own judgment and make decisions.

  • Ability/desire to work in a big group (40+)

What we offer?

  • Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

  • Use and develop your language skills in our international work environment handling US customer portfolio

  • Opportunity to combine work with personal responsibilities, working the afternoon shift

  • Benefits package which includes: cafeteria system, private medical insurance, unlimited access to training platform Percipio and GoFluent, Employee Assistance Program ICAS

  • Attractive compensation which includes, monthly salary (inc. shift differential) and objective bonus

  • Many fun events e.g. Christmas party, Pumpkin carving contest, “Fat Thursday”, International Women’s day, Team building activities

  • Positive and open environment which encourages thinking outside the box!

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at

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